Case Management Officer
2 weeks ago
**External and Internal Advert**
**CMO: Cape Town Office**
**PURPOSE OF THE ROLE**: Responsible for the administration of the entire dispute resolution on the Case Management System (CMS) according to all statutory requirements and according to the MEIBC standards.
**Key Performance Areas**:
- Receive all referrals.
- Screen the referrals for completeness of the referral by checking that the following are included and correct.
- Ensure the referral falls within the scope of the MEIBC.
- Liaise with all parties concerned.
- Ensure the referral has been served on all relevant parties.
- Allocate Commissioners to each case in conjunction with the Senior CMO / Manager: CDR and Legal Advice.
- Ensure all notices are accurate and sent according to the required timeframes.
- Ensure filing is accurate and updated.
- Update the CMS accordingly after each process and file all relevant documentation relating to the case.
- Prepare the case files for the Commissioners.
- Ensure all parties receive the award.
- Respond timeously to queries from all parties.
- Manage all correspondence linked to each case.
**Preferred Minimum Requirements**
- Completed Matric Certificate
- A completed tertiary qualification in Labour Relations will be an added advantage
- Knowledge of the Case Management System will be an added advantage
- 3 - 5 years’ experience a in a Bargaining Council Environment or similar environment
- Sound knowledge of the Labour Relations Act and Basic Conditions of Employment Act
- No criminal record
- Drivers licence and own vehicle
**Competencies**
- Effective communication skills Customer Orientation
- Analysing Interpersonal Skills
- Planning and Organising
- Time Management
- Accuracy
Ability to commute/relocate:
- Tygervalley, Western Cape: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 2023/04/14
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