Call Center Agent

3 weeks ago


Durban, South Africa Ciazcon Full time

Currently we are searching for a Call Center Agent for Durban, South Africa.

**Responsibilities of this Post**:
Provide product and service information to customers.
Document all call information according to standard operating procedures.
Research, identify, and resolve customer complaints using business tools and available customer data.
Identify and escalate serious complaints to supervisors and management.
Follow up customer calls where necessary.
Address and resolve customer complaints.

**Requirements of this Post**:
Grade 12.
Four years experience as Call center Agent.
Computer literate.
Speak, read and write English clearly.


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