Call Center Agent
4 days ago
Currently we are searching for a Call Center Agent for Durban, South Africa.
**Responsibilities of this Post**:
Answer courteously inbound calls.
Respond to customer inquiries.
Manage filing, mailing, correspondence and other management tasks.
Generate customer interest in the services or products offered by the company.
Provide personalized customer service by responding to the needs of the customers.
Manage and update customer databases with the status of each customer.
Ensure feedback from the customer to further improve the customer services.
Coordinate with the dispatch team to send products or provide services on time to customers.
**Requirements of this Post**:
Matric Certificate.
Previous experience as Call Center Agent.
Ability to work on your own as well as in a team.
Commitment and professionalism.
Computer literate.
Excellent Telephone Etiquette.
Be highly customer focused.
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