Groups and Conferencing Coordinator

1 month ago


Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 23139377

**Job Category** Reservations

**Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.

Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.



  • Cape Town, South Africa HotelJobs.co.za Full time

    This highly acclaimed Hotel prides itself on being a respected & progressive employer brand, celebrated for our investment in employee wellness, the broader community & the environment. They are now looking to recruit an Assistant Conferencing & Events Manager who is an inspiring, empowering and results-orientated leader with a passion for service excellence...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Large Hotel in Cape Town with extensive Banqueting, Conferencing, Weddings & Events facilities is looking for a Group & Events Coordinator. - You will be responsible for ensuring that group events within the hotels meet the hotels level of quality standards. - You will be in charge of preparing quotes, making follow-up calls with prospective clients and...

  • Assistant Conferencing

    2 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    At The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals. We also offer growth opportunities...


  • Cape Town, South Africa Tanya Serra Full time

    Job Posted: 06-Mar-2023 - Location: Cape Town A 5* Luxury Hotel seeks a Groups & events Manager. Job Summary The Groups and Events Manager is responsible for leading the team of Groups & Events Coordinators and ensuring the successful reactive sales and event management of Conference and Incentive programs and/or domestic and international Weddings,...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **Bulk & Conferencing Consultant (Travel/Tourism)** Our client is Southern Africa’s leading integrated tourism group, operating businesses which range from travel management companies, hotels, lodges and restaurants to craft, curio and jewellery shops and foreign exchange bureaux. They are driven by a commitment to exceptional quality, service and value;...


  • Cape Town, South Africa Black Pen Recruitment Full time

    Our client is Southern Africas leading integrated tourism group, operating businesses which range from travel management companies, hotels, lodges and restaurants to craft, curio and jewellery shops and foreign exchange bureaux. They are driven by a commitment to exceptional quality, service and value; its people-centred business philosophy; the development...


  • Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24057776 **Job Category** Sales & Marketing **Location** MI Regional Office Cape Town, Arthur's Road, Western Cape, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** The South Africa National Sales Group Desk Coordinator will report to the...


  • Cape Town, South Africa Kerzner International Resorts Full time

    Groups and Events Coordinator (6585) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    4* Boutique Hotel just outside of Stellenbosch requires the services of a Front Desk Coordinator. Own transport essential! Working in the following departments: - Reservations - Reception - Marketing - Conferencing **Requirements**: - Minimu m of 3 years in a Hotel/lodge environment - Hotel school Diploma would be recommended - Fully computer literate

  • IT Coordinator

    1 month ago


    Cape Town, South Africa Scatec Full time

    Overview: Want to join a frontrunner in renewable energy that is actively seeking early entry into new markets globally? Since the establishment in 2007, Scatec has acquired extensive knowledge and experience in developing, building and operating solar, wind and hydro power plants and storage solutions. Driven by our company values and competent global...


  • Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23120180 **Job Category** Reservations **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION SUMMAR** Process all reservation requests, changes, and...


  • Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23199767 **Job Category** Reservations **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...


  • Cape Town, South Africa HotelJobs.co.za Full time

    This highly acclaimed Hotel prides itself on being a respected & progressive employer brand, celebrated for its investment in employee wellness, the broader community & the environment. An opportunity is available for an experienced Front Office Administrator to provide overall Front Office Administration with a key focus on Debt Collection for Front Office...


  • Cape Town, South Africa HotelJobs.co.za Full time

    A 4* Luxury Hotels is looking to recruit a Front Office Administrator to provide overall Front Office Administration with key focus on Debt Collection for Front Office and Conferencing Departments. **Key responsibilities will include**: - Follow up on payment for Group & Individual Accounts - Follow up on Conferencing Account Payments - Compile Front...


  • Cape Town, South Africa HotelJobs.co.za Full time

    KEY RESPONSIBILITIES INCLUDES BUT ARE NOT LIMITED TO: General: - Inspire guests with an attitude of personal attention to their requests - A commitment to a sense of urgency, immediacy, and total responsiveness - Anticipate guest needs and address them in a refreshing manner - Demonstrate commitment to uncompromising standards of excellence - Have superior...


  • Cape Town, South Africa HeadHunters Full time

    **Reference** - PE001392/LS**Sector** - Retail**Location** - Western Cape, CPT - CBD**Salary Interval** - Monthly**Package** - None-negotiable**Description** **Requirements**: - A Diploma in Interior Décor or Design / Retail / Fashion / Design. - Min 5 years’ work experience in the retail industry, as a Visual Merchandiser. - Excellent technical...


  • Cape Town, South Africa Austral Education Group Full time

    **THE POSITION** As a Group Leader you’ll be working directly with our clients: groups of MBA students and professors. You’ll accompany them to business meetings and on tourism activities, helping them get to know South Africa and sharing your knowledge and passion for the city. You’ll also be helping to coordinate the final logístical elements of...


  • Cape Town, South Africa Tanya Serra Full time

    Job Posted: 21-Aug-2023 - Location: Cape Town - A 4* Luxury Hotels is looking to recruit a Front Office Administrator to provide overall Front Office Administration with key focus on Debt Collection for Front Office and Conferencing Departments. - **Key responsibilities will include**: - Follow up on payment for Group & Individual Accounts - Follow up on...


  • Cape Town, South Africa Belmond Management Full time

    Here at Mount Nelson, our venues provide the perfect setting; whether you’re planning a large-scale business event, a show stopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your...


  • Cape Town, South Africa Belmond Full time

    Here at Mount Nelson, our venues provide the perfect setting; whether you’re planning a large-scale business event, a show stopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your...