Reservations - Groups and Conferencing Co-ordinator
2 weeks ago
**Job Number** 23120180
**Job Category** Reservations
**Location** Protea Hotel Fire & Ice Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**POSITION SUMMAR**
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
**CRITICAL TASKS**
Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assist other employees to ensure proper coverage and prompt guest service.
- Thank guests with genuine appreciation and provide a fond farewell.
Communication
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Talk with and listen to other employees to effectively exchange information.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Physical Tasks
- Enter and locate work-related information using computers and/or point of sale systems.
- Read and visually verify information in a variety of formats (e.g., small print).
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Reservation Services
- Acc
-
Groups & Events Co-ordinator X2
1 month ago
Cape Town, South Africa Tanya Serra Full timeJob Posted: 21-Feb-2023 - Location: Cape Town A 5* Luxury Hotel seeks an experienced Groups & Events Co-Ordinator Groups Reservations experience, Events Co-Ordinating or Reservations experience required Events Co-Ordinating experience within a 5* establishment Manage a small team Work alongside the Operational team Ability to upsell & understand...
-
Events Co-ordinator
1 month ago
Cape Town, South Africa HotelJobs.co.za Full timeA top tourist destination in Cape Town is looking for an Events Co-ordinator to complement their dynamic Conferencing and Events team. They need a well presented, motivated, creative thinker who has a keen interest in the tourism and hospitality sector and an eagerness to contribute to the overall success of one of Cape Town’s top tourist...
-
Events Co-ordinator
6 days ago
Cape Town, South Africa Tanya Serra Full timeJob Posted: 25-Aug-2023 - Location: Cape Town - A top tourist destination in Cape Town is looking for an Events Co-ordinator to complement their dynamic Conferencing and Events team. They need a well presented, motivated, creative thinker who has a keen interest in the tourism and hospitality sector and an eagerness to contribute to the overall success of...
-
Events Co-ordinator
1 month ago
Cape Town, South Africa Tanya Serra Full timeJob Posted: 17-Apr-2023 - Location: Cape Town - A top tourist destination in Cape Town is looking for an Events Co-ordinator to complement their dynamic Conferencing and Events team. They need a well presented, motivated, creative thinker who has a keen interest in the tourism and hospitality sector and an eagerness to contribute to the overall success of...
-
Banqueting & Conference Co-ordinator - Winelands
1 month ago
Cape Winelands, Western Cape, South Africa Tanya Serra Full timeJob Posted: 08-Aug-2023 - Location: Winelands A large Corporate & Leisure Hotel seeks an experienced & professional Banqueting & Conferencing Co-ordindator. Attend to all enquiries via all platforms timeously Present site inspections Provide meticulous quotes Excellent upselling & negotiation skills Ability to convert from an enquiry to a Sale Willing...
-
Event and Client Service Co-ordinator
1 month ago
Cape Town, South Africa POP WAREHOUSE (Pty) Ltd Full time**Event Co-ordinator Job description**: - Maintain the company’s existing relationships with a client/ group of clients so that the clients continue to engage with POP Logistics in a sustainable and positive manner - Managing the relationship with the client to high standards - Interface with client and account co-ordinators - Identifies and anticipate...
-
Banqueting & Conference Co-ordinator - Winelands
1 month ago
Cape Winelands, Western Cape, South Africa HotelJobs.co.za Full timeA large Corporate & Leisure Hotel seeks an experienced & professional Banqueting & Conferencing Co-ordindator. Attend to all enquiries via all platforms timeously Present site inspections Provide meticulous quotes Excellent upselling & negotiation skills Ability to convert from an enquiry to a Sale Willing & able to work a Saturday Morning when...
-
Reservation Agent
4 weeks ago
Cape Town, South Africa Pepperclub Hotel & Spa Full timeThe Pepperclub Hotel seeks a skilled & experienced Reservations Agent to liaise with all clients, ascertaining their requirements and co-ordinating these needs to ensure the successful execution of functions and conferences in a timely manner in accordance with the set standard of hotel. If you meet the criteria below, then we would like to hear from...
-
Reservation Agent
4 weeks ago
Cape Town, South Africa Pepperclub Hotel & Spa Full timeThe Pepperclub Hotel seeks a skilled & experienced Reservations Agent to liaise with all clients, ascertaining their requirements and co-ordinating these needs to ensure the successful execution of functions and conferences in a timely manner in accordance with the set standard of hotel. If you meet the criteria below, then we would like to hear from...
-
Reservations Manager
2 days ago
Cape Town, South Africa HotelJobs.co.za Full timeOversee all accommodation reservation functions across multiple properties to ensure an engaged, happy and motivated team, efficient room booking, optimal room rates, and maximum occupancy. Ensure a frictionless process and guest experience of the entire pre arrival stage during the guest journey and includes efficient and effective payment collection of...
-
Cape Town, South Africa City of Cape Town Full timeELIGIBILITY CLOSING DATE 03.05.2024 REFERENCE NUMBER NRG 43/24 EXT. SALARY R1 174 257 p.a - TCOE DEPARTMENT Electricity Generation and Distribution DIRECTORATE ENERGY Contract and Project Manag NRG 43/24 Co-ordinator **Requirements**: - B Tech or B Degree in Industrial Engineering or Project Management - At least 8 years relevant experience...
-
NRG 38/24 Co-ordinator Logistics
3 weeks ago
Cape Town, Western Cape, South Africa City of Cape Town Full timeCity of Cape Town's job vacancy, Career and RecruitmentJob title : NRG 38/24 Co-ordinator Logistics jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 04, 2024Quick Recommended LinksJobs by LocationJob by industries Requirements A relevant Btech/ B Degree. EB Driver License 8 years relevant experience in the Asset Management environment...
-
Nrg 38/24 Co-ordinator Logistics
4 weeks ago
Cape Town, South Africa City of Cape Town Full timeELIGIBILITY CLOSING DATE 05.04.2024 REFERENCE NUMBER NRG 38/24 Ext SALARY R 1 174 257.00 p.a. (T16) DEPARTMENT Electricity Generation and Distribution DIRECTORATE ENERGY NRG 38/24 Co-ordinator Logistics **Requirements**: - Btech or 1st Degree in Industrial Engineering or Mechanical Engineering or Logistics - EB Driver License - 8 years relevant...
-
Group Reservations Specialist
3 weeks ago
Cape Town, South Africa O'Brien Recruitment Full timeAre you passionate about delivering exceptional service in the dynamic world of hospitality? Your next exciting opportunity awaits at this prestigious Cape Town hotel. We are currently seeking a dedicated professional to fill the role of Group Reservations Specialist on a permanent basis.
-
Group Reservations Specialist
3 weeks ago
Cape Town, South Africa O'Brien Recruitment Full timeAre you passionate about delivering exceptional service in the dynamic world of hospitality? Your next exciting opportunity awaits at this prestigious Cape Town hotel. We are currently seeking a dedicated professional to fill the role of Group Reservations Specialist on a permanent basis.
-
Marketing Co-ordinator
4 weeks ago
Cape Town, South Africa Southern Oil Full time**Description**: The Marketing Coordinator is responsible for assisting the marketing team in implementing marketing strategies and campaigns to drive brand awareness and promote company products or services. This role requires a strong understanding of marketing principles, excellent communication skills, and the ability to coordinate multiple projects...
-
Junior Retail Interior Space Planner
1 month ago
Cape Town, South Africa TDC&Co Full timeFor local and international clients in the retail sector, **TDC&Co **is the leading South African design agency that conceptualizes, design, and build spaces that really work. **TDC&Co** has enjoyed 28 years of growth and lists South Africa’s biggest and most prestigious retailers amongst its clients, past and present, including The Foschini Group,...
-
Group Revenue Manager
4 weeks ago
Cape Town, South Africa Newmark Hotels Full time**SCOPE AND DUTIES OF ROLE** Maximize overall revenue and profit for all properties through development and implementation of effective inventory and pricing strategies based on future demand forecasts, current trends and historical data. Responsible, in conjunction with the Director of Revenue, for determining the optimal mix of business and managing...
-
Groups & Events Co-ordinator - Winelands
1 month ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeThis busy and prestigious property requires an efficient, decisive and energetic individual who demonstrates excellent communication skills. Key responsibilities would be to respond to Group and Event enquiries, conduct site inspections, capture details in Mews & Pixier, conduct booking follow ups and be responsible for conversion and contract negotiations...
-
Central Reservations Agent
1 month ago
Cape Town, South Africa Neighbourgood Full timeNeighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team. Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response...