1518 & 1574 - Senior Credit Controller

3 weeks ago


Centurion, South Africa Ctrack Full time

**Main purpose**:
The Senior Credit Controller is responsible for maintaining accurate high volume key customers accounts records and managing account receivables for the company.

**Important Note**:
**Qualifications & Experience**
- NQF 5
- Credit Management
- Minimum of 7 - 10 years relevant experience

**_Job Functions:_**

**Collections**
- Processing Incoming payments, matching to invoicing as per remittance
- Constantly following up on unpaid invoices
- Accurate execution of payment option in terms of installation cases and customer payment terms
- Perform complex investigations on AR data transactions on key customer accounts

**Key Accounts Maintenance**
- Reconciling key customer accounts and resolving any discrepancies
- Accurate alignment of customer records on CRM, ERP and Reporting Base
- Processing customer transactions in terms of cancellation, credits, and debits
- Maintains accurate transaction data presented to key customer accounts
- Ensure quality control on new and existing accounts

**Processes**
- Identify process improvements
- Assist and training of junior credit controllers on complex investigations required
- Ensure all communication is filed on CRM
- Accurately process customer transactions (CR), (DR), (RF) and (PA)
- Complying with company policies, accounting principles, and regulatory guidelines

**Key Customer Relationships**
- ** Customer Service Agent** - Maintaining high service standards by addressing complaints quickly, resolving issues through appropriate solutions, and advising customer on possible resolutions.
- ** Payment Facilitator **- Clearly explain payment terms and methods to customers while assisting with issues paying invoices on time.
- ** Relationship Development Manager** - Build rapport, trust, and loyalty with key customers through professional interactions, timely follow-ups, and transparent communication about their accounts.
- ** Key Customer Data Custodian** - Request and retain up-to-date customer contact information and account details necessary for accurate billing and smoother operations and payment collections.
- ** Accounts Advisor **- Proactively notify and update account managers, and sales team leaders and operations of status of account reconciliations, outstanding payments and re-occurring accounting issues.

**Behavioral Competencies**
- Customer focus
- Attention to detail
- Problem solving & analysis
- Communication
- Follow-up
- Job Fit
- Negotiation

**Technical Competencies**
- Microsoft Office
- Quality Orientation
- Reconciliations
- Technical/Professional Knowledge and Skills
- Work Standards
- Planning and organising
- Initiating Action

**Skills**
- Proficiency in Excel
- Excellent Communication Skills
- Attention to detail
- Proficient in Afrikaans

**Closing Date: 20 May 2024 at 16:00



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