Credit Control Supervisor
1 month ago
To oversee and supervise the team of credit controllers ensuring the day-to-day activities of the debtors department are achieved according to the required standards. Furthermore, driving the reduction of days sales outstanding (DSO) and provide assistance to Credit Managers and Management.
**REQUIRED MINIMUM EDUCATION/TRAINING**
- Grade 12
- Credit Management 1, 2,3 and 4 or an equivalent financial qualification
**REQUIRED MINIMUM WORK EXPERIENCE**
- 7 - 10 years credit control experience
**KEY PERFORMANCE AREAS**
- Maintain the debtor’s ledger to ensure that all income due is received timeously and accurately accounted for.
- Drive efforts to collect outstanding debts together with Credit Controllers and Technical Advisors to reduce bad debts as per defined targets.
- Review and evaluate requests for extended payment terms - motivate for next-level approval by Credit Managers and ensure that payment arrangements are pre-approved by Credit Insurance before entering into with the customer.
- Assist Credit Managers and Credit Controllers when required.
- Manage Age Analysis and Overtrades on a daily basis.
- Resolve queries timeously with customers, client representatives & branches.
- Ensure customer account reconciliations are kept up to date.
- Ensure compliance with Company and Credit Policies.
- Administer the processing of daily payments to customer accounts from various bank accounts.
- Responsible for the integrity of Master Data and ensuring all credit flags are attended to/executed within the agreed time.
- _Place overdue accounts on hold and release when paid on a daily basis and e_nsure that no stock is sent to overdue customers unless approved by mandate according to policy.
- Complete and prepare journals as per procedures and process _journals and corrective entries when required_._
- _Upload all monthly figures for Credit Managers for reporting purposes._
- Ensure default letters are completed timeously (Section 129) and ensure Article 57 is filled out correctly and prepare documentation for Handover accounts to debt collectors and/or attorneys.
- Build strong relationships with internal and external clients and ensure that all client queries are resolved timeously.
**TECHNICAL KNOWLEDGE/ COMPETENCIES**
- Computer Literacy (MS Office and others)
- Good financial acumen
- Good negotiating skills
- Good understanding of legal requirements
- Good verbal and written communication skills
- Leadership and management skills
- Knowledge and practical experience in debt collection
**BEHAVIOURAL COMPETENCIES**
- A strong team player
- Accurate, deadline driven and attention to detail.
- Customer Service oriented
- Proactive
- Team player
- Initiative
**Closing date: 11 May 2023**
- A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA) provides that when one processes another’s personal information, such collection, retention, dissemination and use of that person’s personal information must be done in a lawful and transparent manner._
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