Sales Operations Manager

4 weeks ago

Durban, South Africa AVI Limited Full time

**AVI Ltd. **is known for its leading household brands across many categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, personal care products, cosmetics, shoes, accessories, and fashion apparel.

**NATIONAL BRANDS LIMITED** operates 5 manufacturing sites, offering world class manufacturing facilities in Isando (Johannesburg), Rosslyn (Pretoria), Westmead and Durban (KZN). It is home to some of the best-known South African tea, coffee and creamer brands, including our delicious range of much-loved savoury and sweet biscuits, and our melt-in-your-mouth snack range.

An opportunity has become available for a Sales Operations Manager to join our KwaZulu-Natal team. This role is based in Durban and reports directly to the Regional Sales Manager.

**Job Specification**:
**Key Performance Areas**:

- Work in conjunction with the Regional Sales Manager (RSM) to achieve the set targeted NSV sales for the region, deliver the targeted category gross profit and manage customer returns
- Build, develop and maintain customer relationships with all key regional customers
- Call on selected customers to perform a regional key accounts function
- Compile and present sales reviews, prepare and discuss measures to rectify negative performance
- Manage customer pricing in line with NBL mandates and National Customer Manager’s strategy. Ensure that pricing is loaded in the NBL system/ App
- Manage customer promotional activity in line with NBL mandates and National Customer Manager’s strategy and guidelines
- Successfully launch new innovation
- stock to be on shelf in customer within 6 weeks of open orders
- Complete customer contact reports and communicate with all relevant stakeholders (customer and NBL)
- Completion of all planning and administration for area of responsibility
- Comprehend and utilise key 3rd party/ customer systems to drive the NBL business in the region
- Complete comprehensive trade visits, with trade contact reports, on a weekly basis
- Accompany AVI Field Marketing ASM and Reps to Outlets in area on regular basis
- Monitor agreed outlet coverage within region and liaise with AVI Field Marketing management regarding problem areas, opportunities and performance
- Monitor, analyse and report on performance within region
- integrate key learnings into future plans
- Deliver specific distribution, pricing, promotion and merchandising objectives within region in line with POP vision, through close liaison with AVI Field Marketing management
- Execute specific “push” and “pull” initiatives as directed within region, through close liaison with AVI Field Marketing management
- Assist AVI Field Marketing management to identify new placement opportunities within region
- Provide input and assistance into training, development and motivation of the regional AVI Field Marketing Sales Team
- Preparation and presentation of the yearly NBL regional plan in conjunction with the Regional Sales Manager

**Minimum Requirements**:
**Experience**:

- At least 3 years sales management experience within the FMCG Industry

**Qualifications**:

- Matric / NQF 4
- A business related degree or diploma would be advantageous

**Additional Requirements**:

- Sales systems and procedures
- Demonstration of successful customer management
- Advanced negotiation skills are essential

**Competencies**:

- Thinking analytically
- Interpreting data
- Thinking rationally
- Building relationships
- Resolving conflict
- Embracing change
- Seizing business opportunities
- Persisting

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