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Sales Operations Manager

4 months ago

Durban, South Africa Adzuna ZA B C2 Full time


PLEASE TAKE NOTE - DAILY CLEANERS DO NOT QUALIFY FOR THIS POSITION


Build strong Customer relationships, customer-centric front line, and ensure consistent delivery of excellent Customer service across all departments

Duties & Responsibilities

Ensure achievement of profitability by managing margins and discounts

Ensure the company's ways of selling is adhered to by Sales Reps

Monitor and manage expenditures within flexible budgeting (revenue and income achievement)

Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch

Ensure goods received are checked, GRV'ed, and put away daily

Ensure accuracy of stock through daily cycle counts

Ensure customer satisfaction by delivering in full and on time

Achieve agreed Customer Service turnaround standards

Ensure deliveries to Customers by the couriers are within agreed service standards

Monitor Customer service standards in the Call Centre /Internal Sales

Ensure the Warehouse operates within standard operating procedures

Ensure all complaints and queries are resolved within SLA e.g., logistics, pricing, returns, and repairs

Establish and build Customer relationships and take personal ownership of resolving complaints

Drive usage of digital platforms by promoting and implementing online transactions

Manage head counts and overtime within agreed budgets

Maintain effective leave planning and absenteeism management

Facilitate training and development interventions

Review performance in discussion with employees agree on ratings, and set goals for the new period

Requirements

Grade 12

3-year qualification in Business Management or Commerce

8-10 years of Sales and Operational Management preferably in the PPE industry at a Senior Management Level