Manager: Base Airports

1 month ago

Durban, South Africa SAFAIR OPERATIONS Full time

RESPONSIBILITES:
  • Manage and authorise purchases and invoices for Passenger Services, Crew and Technical;
  • Manage costs in respect of delay and missed connections;
  • Motivate for any additional contracts relating to purchasing;
  • Implement cost saving initiatives and manage external service provider relationships;
  • Attend to common interest matters;
  • Ensure adherence to company policies and procedures;
  • Ensure adherence to relevant legislation (Air/Ground Safety, Labour);
  • Achieve punctuality targets, On Time Performance;
  • Ensure emergency plans are in place for the relevant station;
  • Plan, organise and motivate for resources when required;
  • Coordinate delay handling, in some severe cases he/she will be requested to present themselves to the airport;
  • Coordinate regular audits to ensure service and safety standards are of the highest quality;
  • Ensure a smooth and positive passenger experience;
  • Promote customer service KPI as directed by Management and NPS;
  • Ensure that the external service provider/s align their customer service standards with that of FlySafair's standards;
  • Provide leadership to supervisors and staff;
  • Ensure staff maintains effective communication channels;
  • Ensure staff has the required training and skills;
  • Manage the performance of staff;
  • Manage unresolved staff queries/issues;
  • Maintain correct staff levels;
  • Initiate and manage the recruitment of staff in close co-operation with the company's HR Division;
  • Manage staff scheduling and activity;
  • Enforce housekeeping practices;
  • Ensure compliance with health and safety regulations;
  • Ensure compliance with the company code of conduct;
  • Represent Safair Operations at the Airline Operators Committee (AOC) forum at various stations through third-party service providers;
  • Represent Safair Operations at the Local Baggage/Pilferage Committee at various stations through third-party service providers;
  • Represent Safair Operations at the Local Airport Security and Safety Committee at various stations through third-party service providers;
  • Represent Safair Operations at the Local Bird and Wildlife Committee at various stations through third-party service providers.
REQUIREMENTS:
  • Grade 12;
  • Diploma/Degree in travel and tourism or aviation (Advantageous);
  • Minimum of 10 years aviation experience, of which, 5 years must be management experience;
  • Experience in the following areas:
  • Baggage handling
  • Passenger Handling
  • Operations and Cargo Handling;
  • Non-scheduled Operations;
  • Experience in Commercial Ground Handling agreements;
  • Experience working with IOSA and ISAGO audit requirements;
  • Non-office hours may apply from time to time due to operational requirements;
  • May be required to work weekends or extended hours due to delays etc.;
  • Computer literate;
  • Strong leadership skills;
  • Planning, organizational and time management skills;
  • Excellent interpersonal skills;
  • Strong oral and written communication skills;
  • Problem-solving and decision-making capability resolving conflict;
  • Strong relationship building;
  • Ability to multitask.
PERSONAL ATTRIBUTES:
  • Professional;
  • High integrity;
  • Empathy;
  • Patience;
  • Self-motivated;
  • Independent (able to work without supervision)
  • Goal oriented;
  • Positive attitude;
  • Able to cope with changing workload priorities and pressure;
  • Immaculate timekeeping.
APPLICATION GUIDELINE:
  • No external email applications will be accepted.
  • Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  • FlySafair reserves the right
* Not to proceed with this vacancy
* To appoint the selected candidates based on its operational requirements.
  • Reference number JHB000909
Preference will be given to members of under-represented designated groups.

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