Merchant Service Consultants Cpt Jhb

3 weeks ago

Cape Town, South Africa Job Crystal Full time

A payment solutions provider is looking for a Merchant Service Consultant.

This role involves acting as a liaison between clients, internal departments, and the external sales team. Additionally, it entails providing efficient and effective service support to the External Sales Team, Regional Managers, and National Service Manager and as the main point of contact.

**DUTIES & RESPONSIBILITIES, NOT LIMITED TO**:
Not Utilising Report:

- Monitor all sites to identify problem areas and potential risk by tracking and maintaining the utilisation report on a bi-weekly basis
- Manage declared BTV to Actual BTV processed monthly/quarterly/annually
- Feedback to be reported to the National Service Manager on a weekly basis.

On Hold Report:

- Monitor sites On Hold vs Utilisation and report any activity on sites immediately to Finance, Deployments, Regional Manager, and National Service Manager
- Ensure that sites that should be taken off On Hold is actioned timeously by Deployments
- Ensure that the Finance Department is up to date with all sites On Hold and removed from On Hold
- Contact clients On Hold to monitor status - reason depending
- Support the external sales consultant with On Hold clients as and when required
- Drive feedback from clients to Deployments and National Service Manager

Upliftment Report:

- Identify potential sites at risk for upliftment by monitoring the months remaining on contracts, utilisation, regular client check-ins, and feedback from the regional clients and External Sales team
- Notify the Regional Manager and National Service Manager immediately of any sites under threat to cancel their contract and upliftment the device
- Ensure that sites scheduled for Upliftment, complete the Upliftment survey in a timely manner
- Ensure that sites approved for Upliftment is scheduled and actioned by Deployments
- Submit a Monthly consolidate report for review to the National Service Manager

Dynamics Reporting:

- Ensure that activities on Dynamics are up to date and Tasks are actioned as required on-time and accurately
- Reporting on renewals - update and pull weekly report for review by National Service Manager
- Weekly Service activity reports will be reviewed by National Service Manager

Induction Training Reports:

- Pull weekly report from Deployments vault installation report and check that training documents are received, completed accurately
- Check that all retraining schedules also have a training form linked accordingly
- Make courtesy call to newly trained sites to verify training was done to client satisfaction, report any issues immediately to Regional Manager and National Service Manager.

Projects Reporting:

- As and when required administer feedback from projects/campaign that is implemented
- Ensure that reports are completed in full, accurately, and on-time to the relevant departments

Client Retention & Renewal:

- Ensure that all sites within the renewal period are identified, contacted in advance, and any threat of cancellation and upliftment is communicated to the Regional Manager and National Service Manager immediately
- Deal sheet calculations, to be completed and sent to National Service Manager for review and approval as and when required
- Follow up on renewal imminent report every other day and update on Reporting Board for review by National Service Manager (Mon, Wed and Fri)3
- Drive the renewal of sites shared with external sales consultants and ensuring that all administrative duties for the renewal is completed and signed and submitted accurately and on-time
- Driving feedback on renewals from the external sales team as and when required for review by National Service Manager
- Consolidate weekly updated feedback to be submitted to National Service Manager

Contracts:

- Complete all renewal contracts, Change of Ownerships, Multi Accounts, etc.
- Load all contracts, supporting documentation, etc on Trello - ensuring that they are accurate
- Check daily for updates and follow-up with clients or external sales team as and when required for outstanding documentation, etc
- Ensure that all renewal deals are accepted and completed in full before month-end sign-off
- Immediately communicate any issues to Regional Manager & National Service Manager

Estate Planner Management:

- Monthly data checks on Estate Planner to ensure accuracy of information
- Communicate any changes or errors to National Service Manager
- Once approved by National Service Manager - Consolidate changes, request updates to be implemented by Deployment or other relevant departments
- Follow-up and ensure that changes have been done timeously and accurate as per request
- Data include allocations, Regions, Contact details, Group allocations, etc

Finance Support:

- Settlement process is understood, and client settlements are assisted as and when required
- Ensure clients are trained on instant access and webflo
- Working with Finance on any escalated queries that they require assistance wi

  • Merchant Service Consultants Cpt Jhb

    2 weeks ago

    Cape Town, Western Cape, South Africa Job Crystal Full time

    A payment solutions provider is looking for a Merchant Service Consultant.This role involves acting as a liaison between clients, internal departments, and the external sales team. Additionally, it entails providing efficient and effective service support to the External Sales Team, Regional Managers, and National Service Manager and as the main point of...

  • Service Consultant

    4 weeks ago

    Cape Town, South Africa The Recruiters Full time

    **Title**: **Service Consultant - Century City (CPT)**: **Salary**: - 20000 (Commensurate with experience) **Description**: - Our client a financial consultant is looking for a Service Consultant to join their team. You will provide administrative support to all advisors in the Cape Town office and implement all client service-related processes within the...

  • Actuarial Analyst

    4 weeks ago

    Cape Town, South Africa Helen Lucre Resourcing Pty Ltd Full time

    **Location**: Durban/CPT/JHB **Remuneration**: Market related **HLR Reference #**:HLR7900 **Environment**: Financial Services Company developing Insurance products. **Pur**pose of the role**: - As a member of small team, you will be involved with investigations, modelling finance pertaining to profitability. **Qualifi**catio**ns and Experience...

  • Consultant, Merchant Solutions

    2 weeks ago

    Cape Town, Western Cape, South Africa Standard Bank Of South Africa Limited Full time

    Business Segment: Business & Commercial Banking Location: ZA, Western Cape, Cape Town, Cape Town To grow and retain the identified merchant and user relationships within the region to drive visibility, scale, and adoption of the platform. To educate regional merchants in terms of the roles they play for the platform and the available functionality of the...

  • Sales Consultant: 9068 Av

    3 weeks ago

    Cape Town, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 9068 AV **Consultant: **Anneke Viviers - Relationship building - Meet and exceed sales targets. - Prospecting. The ability to recognise and qualify potential clients for target audience. - Sourcing sales opportunities through cold calls and door-to-door field calls. - Setting up meetings. - Presenting solutions - become fluent in...

  • Director of Merchant Operations

    2 weeks ago

    Cape Town, South Africa Peach Payments Full time

    **ABOUT US** Peach Payments is a fast-growing African payment solution provider (PSP) that makes online commerce and digital payment acceptance easier and more accessible across Mauritius, Kenya and South Africa. The company provides direct settlements in all three countries, as well as aggregated payment services in South Africa. The company works with...

  • Merchant Compliance Specialist

    4 weeks ago

    Cape Town, South Africa takealot.com Full time

    We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity** **to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build...

  • External Sales Representative – Century City CPT

    4 weeks ago

    Cape Town, South Africa Service Solutions Full time

    External Sales Representative Century City CPT -Vehicle Tracking National and well-established vehicle and fleet tracking company is seeking to employ an external sales rep to join their ever-growing team The successful candidate will have 2+ years external sales (preferably in the service industry) This is a full time, permanent position.The Client offers...

  • Director of Merchant Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa Peach Payments Full time

    ABOUT USPeach Payments is a fast-growing African payment solution provider (PSP) that makes online commerce and digital payment acceptance easier and more accessible across Mauritius, Kenya and South Africa.The company provides direct settlements in all three countries, as well as aggregated payment services in South Africa. The company works with small and...

  • Merchant Compliance Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa takealot Full time

    We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build...

  • Merchant Settlement Senior Officer

    2 weeks ago

    Cape Town, Western Cape, South Africa Payfast (Pty) Ltd. Full time

    Payfast by Network is one of the leading Fintech organisations in Africa. We're on a mission to exponentially grow the digital economy of Africa by building world-class payment products. Developed in-house, our solutions enable customers to make and receive business payments quickly and securely and allow enterprises to trade locally, across borders, and...

  • Manager, Merchant Sales

    2 weeks ago

    Cape Town, Western Cape, South Africa Standard Bank Of South Africa Limited Full time

    Business Segment: Business & Commercial Banking To identify, grow and retain merchant and user engagement strategies for implementation in order to drive visibility, scale, and adoption of the platform. To engage and guide merchants in terms of the role they play for the platform and the available functionality on the platform, gather feedback to determine...

  • Merchant Support Associate

    3 weeks ago

    Cape Town, South Africa Peach Payments Full time

    **Peach Payments**: Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile. Our merchant partners include your favorite food...

  • Service Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa The Recruiters Full time

    Title:Service Consultant - Century City (CPT):Salary:Commensurate with experience)Description: Our client a financial consultant is looking for a Service Consultant to join their team. You will provide administrative support to all advisors in the Cape Town office and implement all client servicerelated processes within the organisation. To assist with...

  • Senior Customer Services Consultant

    3 weeks ago

    Cape Town, South Africa Call Centre Staffing Full time

    Western Cape, CPT - Northern Suburbs - R 9 500 Monthly Big player in the cellular industry is looking for experienced highly customer centric call centre agents to service their clients. A big player in the cellular industry is looking for experienced highly customer-centric call centre agents to service their clients. **Experience**: at least 3 years...

  • Merchant Support Associate In-store

    3 weeks ago

    Cape Town, South Africa Peach Payments Full time

    **Peach Payments**: Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile. Our merchant partners include your favorite food...

  • Workshop and Service Technician

    4 weeks ago

    Cape Town, South Africa Green Marble Recruitment Consultants Full time

    **Western Cape**, CPT - CBD** **R 15 000 - R 20 000 Monthly Cost To Company** **A mature young, responsible and customer-oriented person to join our client’s team as a Workshop and Service Technician. The pump component are a critical part of the business so if they need to be repaired or serviced, then a quick and very accurate response is...

  • Logistics Analyst Cpt

    4 weeks ago

    Cape Town, South Africa Yebo Fresh Full time

    Yebo Fresh is an award-winning online grocery platform focusing on South Africa’s mass market.Our unique business model and partnerships with manufacturers allow us to deliver an unbeatable offer at an extremely competitive price point.We proudly serve families, NGO’s, Schools, ECDs, and township food businesses such as Spazasand fast food...

  • Pos Sales Consultant

    1 week ago

    Cape Town, South Africa Tower Group Full time

    **Point of Sale Card Payment Devices** Our client is looking for Sale Consultants with the right energy, competitive spirit, personal drive and with strong networking skills to grow our footprint of point-of-sale card payment device merchants in the SMME market. These positions are in the Payments (Master/Visa card acceptance device) and airtime/electricity...

  • Service Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Retecon (Pty) Ltd. Full time

    Laser Service Engineer TRUMPF and JFY products range Compensation: TBA DutiesConduct maintenance and repairs on CNC machine tools at customer sites throughout JHB, DBN, CPT and PE.Provide high-quality technical assistance to customers to ensure optimal sheet metal equipment performanceWork within a cross functional team that includes applications, sales,...