Current jobs related to Merchant Service Consultants Cpt Jhb - Cape Town, Western Cape - Job Crystal

  • Financial Services Consultant

    6 days ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Client Service Consultant OpportunityIsilumko Staffing (JHB) is seeking an experienced Client Service consultant with Asset management industry experience to fill a 6 month maternity fill contract.Key Responsibilities:Resolve client queries in a timely and efficient mannerEducate clients about products and servicesFacilitate sales processesObtain referrals...

  • Financial Services Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Client Service Consultant OpportunityIsilumko Staffing (JHB) is seeking an experienced Client Service consultant with Asset management industry experience to fill a 6 month maternity fill contract.Key Responsibilities:Resolve client queries in a timely and efficient mannerEducate clients about products and servicesFacilitate sales processesObtain...

  • Client Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Client Service Consultant OpportunityIsilumko Staffing (JHB) is seeking an experienced Client Service Consultant to join their team in Cape Town on a 12-month contract.Key Responsibilities:Resolve investor queries and provide technical support for retirement and collective investment schemesAttend to calls and adhere to Service Level Agreements (SLAs)Drive...

  • Sales Consultant

    6 days ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Life Outbound Sales ConsultantIsilumko Staffing (JHB) is seeking a skilled Life Outbound Sales Consultant to join our team in Cape Town.Key Responsibilities:Sales Performance: Achieve sales targets and objectives through telephonic sales efforts.Quality and Compliance: Adhere to quality and compliance processes to minimize business risk.Operational...

  • Financial Services Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Job Title: Financial PlannerIsilumko Staffing (JHB) is seeking a highly skilled Financial Planner to join our team. As a Financial Planner, you will be responsible for providing expert financial advice to clients, helping them achieve their financial goals and grow their wealth.Key Responsibilities:Client Engagement: Build strong relationships with clients,...

  • Customer Service Representative

    2 days ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Customer Service Executive Job OpportunityIsilumko Staffing (JHB) is seeking a highly skilled Customer Service Executive to join our team in Cape Town.Job Summary:The Customer Service Executive will be responsible for addressing incoming inquiries, providing exceptional customer service, and resolving customer complaints in a timely and professional...

  • Customer Service Representative

    6 days ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Customer Service Executive Job DescriptionIsilumko Staffing (JHB) is seeking a highly skilled Customer Service Executive to join our team in Cape Town.Job Summary:The Customer Service Executive will be responsible for addressing incoming inquiries, providing exceptional customer service, and resolving customer complaints in a timely and professional...

  • Customer Service Representative

    1 day ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Merchant After Care Consultant Green Point Cape Town R23333.33 per month The Legends Agency is seeking a skilled Customer Care Consultant to join our team in Green Point Cape Town. As a leading online merchant company, we pride ourselves on providing exceptional customer service and ensuring client satisfaction at every interaction. As a Customer Care...

  • Customer Service Representative

    1 day ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Customer Service Agent OpportunityWe are seeking a skilled Customer Service Agent to join our client's team in Cape Town. The ideal candidate will have strong customer service skills and experience working in a call centre environment.Key Responsibilities:Provide exceptional customer service to clients via phone and emailWork night shifts in a fast-paced...

  • Customer Service Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Customer Service Executive OpportunityIsilumko Staffing (JHB) is seeking a skilled Customer Service Executive to join our team in Cape Town.Key Responsibilities:Represent the company by addressing incoming inquiries via telephone, digital, or written communication.Perform basic administrative tasks, including customer support and computational duties.Work on...

  • Insurance Sales Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Job Title: Outbound Sales ConsultantIsilumko Staffing (JHB) is seeking a highly motivated and results-driven Outbound Sales Consultant to join our team in Cape Town.Key Responsibilities:Sell insurance products (car and household) over the phoneAchieve sales targets and objectives while maintaining high quality and compliance standardsManage customer...

  • Insurance Sales Representative

    6 days ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Job Title: Outbound Sales ConsultantIsilumko Staffing (JHB) is seeking a highly motivated and results-driven Outbound Sales Consultant to join our team in Cape Town.Key Responsibilities:Sell insurance products (car and household) over the phoneAchieve sales targets and objectives while maintaining high-quality service standardsEnsure compliance with quality...

  • Customer Service Representative

    1 day ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Call Centre Agent Needed!We are seeking a skilled Call Centre Agent to join our team at Isilumko Staffing (JHB). As a key member of our customer service team, you will be responsible for providing exceptional support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and...

  • Information Security Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Acuity Consultants Full time

    Job Title: Information Security ConsultantJob Summary:We are seeking a highly skilled Information Security Consultant to join our team at Acuity Consultants. As a Cybersecurity Specialist, you will play a key role in enhancing Data Leakage Prevention and managing Cyber Security Operations services for a leading Financial Services group.Key...

  • Financial Services Representative

    1 week ago

    Cape Town, Western Cape, South Africa Bianca Consulting Full time

    Job DescriptionBianca Consulting is seeking a highly skilled Financial Services Representative to join our team.About the Role:Perform comprehensive financial assessments using internal analysis tools to provide actionable advice and insight.Build and maintain relationships with prospects and clients to offer suitable financial solutions.Execute...

  • Outbound Sales Representative

    2 days ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Life Outbound Sales ConsultantOur client, Isilumko Staffing (JHB), is seeking a Life Outbound Sales Consultant based in Cape Town.Key ResponsibilitiesSelling Products TelephonicallyAchieving sales targets and objectivesEnsuring adherence to quality and compliance processes to minimize business riskManaging quality and compliance against benchmarks to...

  • Insurance Sales Representative

    2 days ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Job Title: Outbound Sales ConsultantIsilumko Staffing (JHB) is seeking a highly motivated and results-driven Outbound Sales Consultant to join our team in Cape Town.Key Responsibilities:Sell insurance products (car and household) over the phoneAchieve sales targets and objectivesEnsure adherence to quality and compliance processes to minimize business...

  • Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Job Title: Call Centre AgentDuration: 1-Month Contract (Possibility of renewal)Salary: R45 per hourHours: 7:00 am to 5:00 pm, Monday to FridayPayment: FortnightlyCompany Overview: Isilumko Staffing (JHB) is a dynamic staffing agency that connects top talent with leading companies.Position Overview: We are seeking motivated individuals to join our team as...

  • Service Consultant

    6 days ago

    Cape Town, Western Cape, South Africa Palesa Mbali Group Full time

    Job Title: Service ConsultantAbout the Role:We are seeking a highly skilled Service Consultant to join our team at Palesa Mbali Group. As a Service Consultant, you will be responsible for providing exceptional customer service to stakeholders, including medical schemes, members, providers, employer groups, and intermediaries.Key Responsibilities:Manage...

  • Business Development Representative

    1 week ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Urgent: Salesman OpportunityIsilumko Staffing (JHB) is seeking a skilled Salesman to join their team in Cape Town.Key Requirements:Reside in Cape Town2 years sales experienceClear criminal recordMatric qualificationExcellent interpersonal skillsAbout the Role:The ideal candidate will have a strong background in sales, with experience in the retail or...

Merchant Service Consultants Cpt Jhb

3 months ago

Cape Town, Western Cape, South Africa Job Crystal Full time
A payment solutions provider is looking for a Merchant Service Consultant.

This role involves acting as a liaison between clients, internal departments, and the external sales team.

Additionally, it entails providing efficient and effective service support to the External Sales Team, Regional Managers, and National Service Manager and as the main point of contact.


DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

Not Utilising Report:

  • Monitor all sites to identify problem areas and potential risk by tracking and maintaining the utilisation report on a biweekly basis
  • Manage declared BTV to Actual BTV processed monthly/quarterly/annually
  • Feedback to be reported to the National Service Manager on a weekly basis.

On Hold Report:

  • Monitor sites On Hold vs Utilisation and report any activity on sites immediately to Finance, Deployments, Regional Manager, and National Service Manager
  • Ensure that sites that should be taken off On Hold is actioned timeously by Deployments
  • Ensure that the Finance Department is up to date with all sites On Hold and removed from On Hold
  • Contact clients On Hold to monitor status reason depending
  • Support the external sales consultant with On Hold clients as and when required
  • Drive feedback from clients to Deployments and National Service Manager

Upliftment Report:

  • Identify potential sites at risk for upliftment by monitoring the months remaining on contracts, utilisation, regular client checkins, and feedback from the regional clients and External Sales team
  • Notify the Regional Manager and National Service Manager immediately of any sites under threat to cancel their contract and upliftment the device
  • Ensure that sites scheduled for Upliftment, complete the Upliftment survey in a timely manner
  • Ensure that sites approved for Upliftment is scheduled and actioned by Deployments
  • Submit a Monthly consolidate report for review to the National Service Manager

Dynamics Reporting:

  • Ensure that activities on Dynamics are up to date and Tasks are actioned as required ontime and accurately
  • Reporting on renewals update and pull weekly report for review by National Service Manager
  • Weekly Service activity reports will be reviewed by National Service Manager

Induction Training Reports:

  • Pull weekly report from Deployments vault installation report and check that training documents are received, completed accurately
  • Check that all retraining schedules also have a training form linked accordingly
  • Make courtesy call to newly trained sites to verify training was done to client satisfaction, report any issues immediately to Regional Manager and National Service Manager.

Projects Reporting:

  • As and when required administer feedback from projects/campaign that is implemented
  • Ensure that reports are completed in full, accurately, and ontime to the relevant departments

Client Retention & Renewal:

  • Ensure that all sites within the renewal period are identified, contacted in advance, and any threat of cancellation and upliftment is communicated to the Regional Manager and National Service Manager immediately
  • Deal sheet calculations, to be completed and sent to National Service Manager for review and approval as and when required
  • Follow up on renewal imminent report every other day and update on Reporting Board for review by National Service Manager (Mon, Wed and Fri)
  • Drive the renewal of sites shared with external sales consultants and ensuring that all administrative duties for the renewal is completed and signed and submitted accurately and ontime
  • Driving feedback on renewals from the external sales team as and when required for review by National Service Manager
  • Consolidate weekly updated feedback to be submitted to National Service Manager

Contracts:

  • Complete all renewal contracts, Change of Ownerships, Multi Accounts, etc.
  • Load all contracts, supporting documentation, etc on Trello ensuring that they are accurate
  • Check daily for updates and followup with clients or external sales team as and when required for outstanding documentation, etc
  • Ensure that all renewal deals are accepted and completed in full before monthend signoff
  • Immediately communicate any issues to Regional Manager & National Service Manager

Estate Planner Management:

  • Monthly data checks on Estate Planner to ensure accuracy of information
  • Communicate any changes or errors to National Service Manager
  • Once approved by National Service Manager
  • Consolidate changes, request updates to be implemented by Deployment or other relevant departments
  • Followup and ensure that changes have been done timeously and accurate as per request
  • Data include allocations, Regions, Contact details, Group allocations, etc

Finance Support:

  • Settlement process is understood, and client settlements are assisted as and when required
  • Ensure clients are trained on instant access and webflo
  • Working with Finance on any escalated queries that they require assistance wi