Merchant Compliance Specialist

2 weeks ago

Cape Town, Western Cape, South Africa takealot Full time
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity
to join us.

We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.


This position reports to the Merchant Compliance Manager.

Your responsibilities will include:

  • Vet merchants as part of the onboarding process
  • Actively monitor merchants performance metrics and take any necessary steps
  • Assist merchants to obtain their metrics through education and training
  • Follow up on customer related issues
  • Review merchant operations catalogue for any noncompliant products
  • Review seller appeals, including root cause analysis and process improvements
  • Engage with other teams within Takealot to assist with merchant compliance issues
  • Work independently and collaboratively by using resources, policies, and procedures
  • Regulatory certification based on product category
  • ICASA, NRCS, SAHPRA etc.
  • Checking for duplicate accounts
  • Checking for duplicate listings
  • The operational capability of sellers and suppliers before onboarding
  • Daily checking of open leadtime orders, late deliveries and cancelled orders
  • Retrospective compliance action switching off sellers lead time when SLA has been breached
  • Preventive compliance action switching of seller lead times based on future risk
  • Daily monitoring of merchant stock holding
  • Compliance action to prevent incorrect stock split as well as poor stock health
  • Product and account level return rates
  • Customer complaints
  • Invoice requests
  • Disputes arising from Compliance Actions and Penalties
  • Adhoc Tasks

Attributes required:

  • Processoriented to drive to operational excellence
  • Good attention to detail and ability to identify problematic products or merchant actions
  • Excellent written communication skills and stakeholder management
  • Strong prioritization and time management skills
  • Thinks like an owner and drives new process improvements
  • Must be able to work in high pressure situations
  • Analytical mindset. You can use data to inform decisions if required.

Qualifications and experience:

  • Bachelors Degree in Commerce, Finance or Economics
  • Minimum 3 years of experience in a stakeholder management operational role (Customer service experience is a plus)
  • Excel experience
  • Experience in an ecommerce environment is advantages
  • Strong enthusiasm and strong selfmotivation
  • Ability to embrace constant change with flexibility and good grace

The Environment:

  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, its all in the execution after all.
  • We love what we do and what we are creating.
We seek to Employ an
Extra Ordinary Mind who:

  • is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
- is
passionate about the potential of e-commerce and delivering a
world-class customer experience:

  • is
    entrepreneurial,
    thrives under change and accepts it is a constant and always
    looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
-
thinks like an owner of the business
- is
SMART, has INTEGRITY and
is HARD WORKING
If you meet the above you are an
Extraordinary Mind so come and join us

  • Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference_

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