Key Account Manager

2 weeks ago

Johannesburg, South Africa Inoxico Full time

SEEKING**:KEY ACCOUNT MANAGER**

FOR: Full-Time Position

REMUNERATION: Salary + Commission

ABOUT US: Trade Shield is a fast-growing tech company specialising in data and analytics to provide our clients with powerful insights into the credit they extend to businesses. Trade credit drives business in developing markets and Trade Shield aims to be the leading decision engine for trade credit globally.

OUR EMPLOYER VISION: We are a young, diverse and dynamic team of characters that thrive in a fast moving, competitive environment full of opportunity and the latest tech. Our growth path challenges all employees to look beyond their job descriptions and to improve relentlessly - and we support our staff in doing just that.

VALUES: Extreme Ownership - Relentless Learning - Excellence - We Win When Our Customers Win

LOCATION: 25 Owl Street, Braamfontein Werf, Johannesburg

REPORTING TO: You will be reporting to the Chief Revenue Officer

RESPONSIBILITIES
- Existing Client Management (60%)
- Ensure full onboarding and training of clients within your portfolio.
- Maintain relationships with clients within your portfolio by providing support, information and guidance.
- Identify key issues, recommend and implement service improvements to your base.
- Identify upsell opportunities within your existing base and execute on all appropriate opportunities.
- Maintain quality service by establishing and enforcing organization standards at all times.
- Prepare adhoc reports for key decision-makers within your client base.
- Arrange regular meetings and calls with clients and obtain regular feedback regarding delivery on Trade Sheild's value proposition.
- Establish sales objectives by forecasting quarterly and reviewing monthly performance of portfolio.
- Conduct in-depth presentations to existing clients to demonstrate products and solutions and how they will fit in the client’s organization.
- Manage and identify key customer relationships and build and maintain a sales pipeline.
- Customer Retention (20%)
- Ensure retention of existing customers.
- Make necessary updates to customer accounts as and when required.
- Identify customer-related risks that need to be addressed to ensure retention.
- Identify additional training needs through customer engagement.
- Analyse usage stats and feedback to relevant internal stakeholder/s.
- Continuous Improvement (10%)
- Build and maintain knowledge of Trade Shield's systems, data and processes.
- Identify product improvements or new products that should be developed, based on client interactions and feedback.
- Interact with Product Development team to assist with correct prioritisation of improvements to Inoxico’s products and services.
- Keep up to date with key changes within the account management environment and work on improving your craft.
- Sales Admin (10%)
- Participate in sales meetings and key marketing events.
- Maintain our CRM tool with all required client information and key activities.
- Ensure billing and invoicing are executed correctly for your clients.
- Participate in key training sessions and stay abreast of new product features.
- Compile monthly reports on results, client interactions, highlights, etc.
- GROWTH VISION:

- This role will enable you to grow into a powerful senior/strategic sales role at Inoxico.
- REQUIRED QUALIFICATIONS & COMPETENCIES (*critical):

- 3 to 5 years’ experience in a solution selling environment.*
- Expertise in managing relationships with C-suite executives.
- Credit risk management preferred.
- 3 year university degree preferred.

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