Hotel Manager

1 week ago


Cape Town, South Africa HotelJobs.co.za Full time

A 5* Luxury Resort style property seeks a Hotel Manager to report directly to the GM of the Hotel.

The responsibilities of the Resort Manager are to act as the Primary Strategic business leader of the property with responsibility for all aspects of the operations. Mainly includes managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment (ROI).

The Resort Manager leads their team in the development and implementation of property wide strategies, ensures implementation of the brand service strategy and brand initiatives with the objective of exceeding guest expectations, builds key relationships with customers and is involved in the sales process.
- A Three-year college degree or equivalent education/ experience.
- Four to five years of employment in a related position in a luxury hotel or resort.
- Requires advanced knowledge of the principles and practices within the Rooms Division/Food & Beverage/Hospitality profession. This includes the knowledge required for management of people and complex problems.
- Ability to study, analyze, and interpret complex activities.
- Must possess highly developed communication skills to negotiate, convince, sell, and influence other managerial personnel, hotel guests, and /or corporate clients
- Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
- Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint.
- Ability to evaluate business trends, determine applicability to customer profile and modify business strategies accordingly
- Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
- Knowledge of purchasing, inventory controls, supplies and equipment
- Ability to take constructive action without relying on directions from others
- Ability to network and build relationships to grow the business
- Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk
- Strong problem-solving skills; encourages new innovative solutions when appropriate
- Effective change management skills
- Strong customer and colleague relation skills


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