Front Office Manager

5 days ago


Durban, South Africa HotelJobs.co.za Full time

KENDRICK RECRUITMENT is seeking for an experienced Front Office Manager for a 4* hotel in Durban.

The Front Office Manager will oversee, direct, and actively participate in the training of personnel in this positions.

Additionally, the front office manager will supervise the cleanliness and upkeep of the dining room and guest contact areas, including restrooms and any closet/coat check areas.

Finally, the front office manager supervises individual shifts, helping ensure that the guests are served in a manner that meets the standards set by the hotel.

Duties & Responsibilities
- Manage the Reception, Telephone, Room Reservations, Catering and Cleaning over a large account.
- Deliver the professional greeting of clients and visitors, to the highest standards
- Monitor, manage and review the Catering and Cleaning contracts
- Ensure the team leaders and supervisors coordinate their staff to ensure the delivery of exceptional front of house services.
- Implement dynamic operational working procedures, to support the delivery of service excellence
- Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
- Implement safe working practices to ensure safety of building occupiers and visitors
- Lead monthly management report meetings with the client and build strong relationships with key business leaders

**Requirements**:

- Proficient in English
- Proficient in Opera and Micros
- Ability to stand on your feet for several hours
- Experience working as a manager for 3-5 years

**Skills**:

- Communication
- Teamwork Oriented
- Maintains a Good Energy Level
- Thorough and Organized
- Professional
- Punctual

Package
- R20,000 CTC

If you have what it takes then I want to hear from you today.

Submit your CV along with references and profile picture today

Good Luck


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