Product Support Specialist

2 months ago

Cape Town, South Africa Momentum Corporate Full time

**Introduction**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**
- Will be part of a team responsible for various product management and development functions across all our Momentum Corporate annuity products. These functions relate to pricing, valuation, communication, servicing and compliance.**Requirements**:

- Mininum Qualifications- Matric
- Business related Degree

Mininum Experience
- Good Excel skills are critical, and VBA will be a significant advantage
- Between 3- and 5-years’ work experience
- At least 3 years’ experience in a life insurance product or administration environment preferred
- Knowledge of and experience with annuity products will be an advantage

**Duties & Responsibilities**
- Deliver client-centric income solutions to achieve business objectives (Internal Process)- Work collaboratively with the other business units to answer annuitant queries.
- Assist in producing actuarial reports on the latest fund value, interest earned over a period and client SARB reports.
- Compile reports for internal stakeholders for effective decision making.
- Assist in the creation of policy agreements or endorsements for corporate clients in consultation with legal to ensure information is correct and compliance with the relevant regulatory frameworks.
- Actively participate in the research and monitoring of competitors to identify bonus increases, fees and general information.

Calculating refund or adjusted payments to clients.
- Provide support to the Investments operations team & business system analysts (“Momentum Corporate BPO” team), in implementing new business and required changes on the admin systems
- Provide support to the Investments operations team for the ongoing administration of annuity business
- Producing new business quotations on Corporate Retail With-Profit Annuity products.
- Establish and maintain strong relationships with various internal and external stakeholders.
- Assist stakeholders with the analysis, supply and translation of information on annuity funds.
- Produce termination, transfer and disinvestment information for institutional clients.
- As part of Income Solutions team, ensure scheme lists for different with-profit products remain accurate and up to date.
- Extract actual fees deducted from retirement funds each month and communicate it to internal stakeholders.
- Assist with ad-hoc projects

Enable client centricity within area of responsibility (Client Services)
- Provide guidance, expertise and information to stakeholders
- Build and maintain relationships with internal stakeholders
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

Self-management and teamwork (People)
- Develop and maintain productive and collaborative working relationships with peers, clients and stakeholders
- Positively influence and participate in team initiatives
- Continuously develop own expertise in terms of professional, industry and legislation knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas
- Effectively manage time and ensure optimal productivity
- Ensure technical product and legislative knowledge is always current in order to propose the most relevant an innovative client solutions and comply with governance requirements
- Be self-confident, self-motivated and relentlessly pursue targets and goals.

**Competencies**
- Business Acumen- Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group

Client/ Stakeholder Commitment
- Anticipates, meets and exceeds client’s needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity.

Drive for Results
- Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.

Collaboration
- Prioritises the business interests of MMI and invests in the success of the group by aligning efforts across divisions.

Impact and Influence
- Persuades, convinces, influences and inspires others, both within MMI and externally to win support, loyalty and gain commitment to the purpose of MMI.

Self-Awareness and Insight
- Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations.

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