Customer Success Manager

2 weeks ago


Umhlanga, South Africa Ukufunda Business Solutions Full time

Job Overview

The Customer Success manager supports your customers as they move along the sale lifecycle. Their focus is on customer loyalty and building long-term relationships with clients. Staying with them as long as they are clients with the business.

Key Message

Proactively looking out for the client's business suggesting creative and innovative solutions for their clients to keep succeeding with their products.

Primary Focus

Bridge the gap between sales and customer support. Onboard customers quickly and monitor their satisfaction as they grow. Ensuring customers get fast time to value. Understanding the milestones that would land your client to success using your products/services. To support them without them becoming frustrated and lose interest. Keeping customers engaged and regularly using products Checking in with customers to check if they are utilising services/products. Ensuring the benefits of the products/services are always to top of mind for the customers. Build customer loyalty Works to understand the customers’ needs and build a relationship with pivotal stakeholders to build credibility and trust over time. Keep a high level view of the entire support process. This bird's eye view allows the customer success manager to see various problems that may affect multiple customers and forecast what these trends means in the future, they can see potential problems and turn them in saved rands for the customers and business.

Cross
- team effort

Build a customer centricity across the sales lifecycle and support team.

Collaborative in nature to ensure holistic customer success.

Product/Service knowledge

Brand promotion

Effective problem resolution

Leadership

Collaboration

Time Management

Customer intelligence High level communication skills

Grade 12 Senior Certificate. - Driver’s License. - IT Management / Business Degree or Suitable IT Diploma.

Experience - Proven track record of successful Sales and Account Management

Experience working with customers and external audiences.

Basic Salary: R20 000 - R25 000 Commission: To Be Discussed Medical aid, Provident fund contributions. Cellphone and home internet allowance

**Salary**: R25,000.00 per month



  • Umhlanga, South Africa urban lifestyle rewards Full time

    **Requirements**: - Excellent communication skills - Previous customer service experience - Strong interpersonal skills to effecctively interact with customers and team members - Ability to remain calm and composed while addressing customer inquiries or issues - Proficient in Excel - A proactive and solution-orientated mindset to resolve customer concerns...


  • Umhlanga, South Africa Talksure Full time

    **The main responsibility of the Client Experience Agent is to obtain insights from existing and new customers on their experience of Talksure products.** **Responsibilities** - ** To assist with various customer experience initiatives via social media and other platforms.**: - ** To provide insights for the enhancement of the Customers experience.**: -...

  • Customer Care Agent

    6 hours ago


    Umhlanga, South Africa BuDDys Full time

    A dynamic and fast growing Durban based company is looking to employ inbound customer care agents on a part time basis. NB: Possible Working hours are: Fridays - 18:00pm to 02:00am Saturdays - 18:00pm to 02:00am Remuneration: R360 per shift Matric Computer literate in MS Word, MS Excel Flexible and able to work after hours shifts **Must have own...

  • Product Manager

    2 weeks ago


    Umhlanga, South Africa iKhokha Full time

    Company Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...

  • Logistics Export Manager

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Umhlanga, South Africa HR Genie Full time

    Are you a seasoned African logistics export professional looking for a new challenge within a diversified company?Our client is a sought-after, pan-African employer where careers go to thrive. They are currently seeking a talented individual to join their team as the Exports Logistics Manager. In this Durban-based role, your key focus will be on strategic...


  • Umhlanga, South Africa Astor Automotive Staff Full time

    We are looking for a unique and versatile individual for a well-established motor group. This position involves managing a split facility, comprising of motorcycle and car sales. You will be responsible for driving the sales force, ensuring productivity and profitability for both showroom floors, valuations and trade-ins and ordering new car stock. It is...


  • Umhlanga, South Africa Tourvest Travel Services Full time

    The incumbent is the primary point of contact and responsible for managing a portfolio of clients with a large focus on client relationships. The individual must ensure the timely and successful delivery of solutions according to client needs and objectives. It will be expected to continuously drive value-adds, efficiency and compliance to achieve excellent...


  • Umhlanga, South Africa Oribi Solar & Electrical Wholesalers Full time

    **Position Overview**: As a Multidisciplinary Sales Representative, you will play a pivotal role in driving sales initiatives and overseeing counter sales operations for two distinct but interconnected businesses: a Solar & Electrical Wholesaler Shop and a Precast Manufacturing Plant. This dynamic position requires a versatile sales professional capable of...

  • Banqueting Manager

    2 days ago


    Umhlanga, South Africa HotelJobs.co.za Full time

    Banqueting Manager - Luxury All-Suite 4* Hotel - Umhlanga We are currently seeking a skilled and enthusiastic individual to join our clients team as the Banqueting Manager for a prestigious luxury all-suite hotel in Umhlanga, South Africa. This is an exceptional opportunity to be part of a pre-opening team and lead the banqueting operations of their...

  • Store Manager

    4 days ago


    Umhlanga, South Africa Coricraft Full time

    Main Purpose of the Position: Reporting to the Regional Manager, the incumbent will be responsible to plan and coordinate the operations of the Store, overseeing the selling of products to customers and ensuring service excellence is achieved. Education, Experience and competencies required: - Matric - 4 - 5 years’ experience in Furniture Retail...


  • Umhlanga, South Africa Rewardsco (Pty) Ltd Full time

    **Key Responsibilities**: - Provide strategic leadership to the sales and customer retentions teams and ensure that all activities are aligned with Vodacom’s expectations together with Rewardsco’s objectives and goals. - Manage and oversee the daily call-centre operations with a focus on retention and accretive value creation for all stakeholders. -...

  • Store Manager

    7 days ago


    Umhlanga, South Africa CORICRAFT Full time

    **Key Responsibility Areas**: - Take direct responsibility for the profitability of the store by ensuring the set targets are met - Ensure staff are taught correct sales procedure and have a good knowledge of the product - Maintain a high level of customer service - Assist customers and provide information - Ensure complaints from customers are resolved...

  • Kitchen Manager

    4 days ago


    Umhlanga, South Africa Old Town Italy Umhlanga Full time

    **RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO**: - To ensure that all meals, snacks and functions are correctly prepared, cooked and served. - To ensure that foodstuffs are used correctly so that wastage is kept to a minimum, and staff are trained to effect good portion control. - To re-arrange duties and rosters as necessary to ensure...


  • Umhlanga, South Africa The Vine Partners (Pty) Ltd Full time

    A retail store manager is responsible for overseeing the daily operations and performance of a retail establishment. Their primary goal is to ensure the store runs smoothly, achieves sales targets, and provides excellent customer service. **Duties will include**: **Staff Management**: - Manage the sales staff and customer liaison. - Ensure sales staff are...

  • Store Manager

    7 days ago


    Umhlanga, South Africa Logic 360 Group Full time

    Main Purpose: - To ensure the highest standards of customer service is delivered and sales turnover targets met through effective people management and enforcement of retail disciplines at store level. Key Performance Areas: - 1. Customer Centricity - Development a service ethic culture within the store environment - Implementation of a customer service...

  • Sales Manager

    4 days ago


    Umhlanga, South Africa Unique Personnel Full time

    **Job Number** - 69317 **Job Type** - Permanent **Job Title** - Sales Manager **Computer Skills** - Windows **Industry** - Automotive **City** - Umhlanga **Province** - Kwazulu Natal - Experienced Used Sales Manager for a passenger vehicle and motorbike dealership which is opening soon. Majority experience required is in used vehicle sales however some...


  • Umhlanga, South Africa Rewardsco Full time

    **Job Details**: - Division Rewardsco Sales- Business Unit VC Saves- Minimum experience Mid-Senior- Company primary industry Telecommunications- Job functional area Management**Key Responsibilities**: - Provide strategic leadership to the sales and customer retentions teams and ensure that all activities are aligned with Vodacom’s expectations together...

  • Forex Specialist

    Found in: beBee S ZA - 3 weeks ago


    Umhlanga, South Africa Bidvest Bank Full time

    Primary Purpose The successful incumbent will be responsible for generating revenue for Bidvest Bank by sourcing new clients and proactively managing the account to maximize profitability. To grow and retain a portfolio of high value banking relationships by performing proactive value adding partnership, by providing banking solutions and services to...

  • Facebook Ad Manager

    6 hours ago


    Umhlanga, South Africa Consumer Connect Full time

    We’re looking for an A-Class Facebook Ads Manager who wants to join our team at Hyrax Media and work with us to deliver amazing results to our clients. Located in the vibrant neighborhood of Sunningdale, uMhlanga, Durban, you'll be surrounded by a supportive and collaborative team that values creativity and innovation. We believe in fostering an...


  • Umhlanga Rocks, South Africa 123NET Full time

    **Job Title: Technical Support Manager** **Job Summary**: As a Technical Support Manager, you will spearhead the seamless functionality of our support department, ensuring a premium level of service is provided to our clientele. Your core mission is to oversee a robust team of support agents, delivering unparalleled customer service, resolving client...