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Client Services and Support

1 month ago

Cape Town, South Africa Simpletech Full time

Are you a tech-savvy problem solver with a passion for customer service? Are you looking to kickstart your career in the dynamic world of home automation? If so, we want to hear from you

Simpletech is made up of a passionate team that form a leading technology firm specializing in audio-visual, security, networking and home automation solutions for both residential and commercial properties. Our goal is to be the best in the business and have a zero-compromise attitude towards service and quality. If you take pride in working smart to produce top results, making clients happy while working in a high-paced environment, this is the place for you. As we continue to grow, we are seeking a proactive and enthusiastic individual to join our team in the role of Client Services & Support.

**Duties & Responsibilities**:

- Maintain and build relationships with clients
- Creating and updating ad-hoc quotes
- Load, manage and monitor technician’s tasks and support tickets
- Arrange appointments and manage calendars
- Schedule technicians for callouts and ensure that they have all required stock and information to perform the callouts
- Follow up on task status with technicians and forward completed job information to Accounts for invoicing
- Resolve client queries in a timely manner
- Assist the operations department
- General Administration
- Run the bi-monthly staff meetings to discuss any items that have not been addressed on site.
- Provide assistance to management

**Project Coordination (Where required)**:

- Load, manage and monitor tasks of installation teams
- Follow up on task status with installation teams
- Monitor tracked time of installation teams
- Maintain ongoing list of project to-do’s
- Maintain record of all project activities to ensure projects are on track
- Communicate site issues through internal channels
- Final project reconciliations
- Manage scheduling meetings
- SLA Reporting, Creating, Updating and Feedback to Clients

**Key Responsibilities**:

- Provide exceptional customer service to new and existing clients.
- Troubleshoot technical issues and provide timely solutions.
- Coordinate with technicians to schedule appointments and service calls.
- Maintain accurate records of client interactions and resolutions.
- Collaborate with the operations team to optimize processes and workflows.

**MINIMUM REQUIREMENTS**:

- Grade 12/Matric Certificate is essential.
- Reside in Cape Town - not negotiable
- Administration qualification or similar will be advantageous.
- 3-5 years’ experience in the relevant field
- Strong Administrative skills
- Proficiency in Microsoft Office Suite and familiarity with Zoho Desk
- Ability to multitask and prioritize tasks in a fast-paced environment
- Eagerness to learn and adapt to new technologies and processes
- Project Management experience is advantageous
- Ability to lead and manage other individuals
- Excellent communication skills, both written and verbal
- Attention to detail, objective, structured and process driven
- Extremely organized and ability to think on your feet
- Customer focused, work well under pressure.
- Willing and able to work overtime, at weekends, etc. as required

**HOW TO APPLY**:
Simpletech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Question(s):

- Do you live in Cape Town?