Client Service Manager

8 hours ago


Cape Town, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:
**purpose**:
The role services all of corporate clients from onboarding (KYC, Account Opening and Channel Enablement) to supporting them implement host to host channels to them using all products and channels, to helping clients maintain their products and channels and help client optimise their banking relationship by finding opportunities for efficiencies and where necessary supports the clients to renew the products and channels as a result of new functionality and or new regulation. This role trains our clients on all bank products, processes and use of our channels The applicable products and channels include but not limited to, OBE Foreign Exchange, Trade, Merchant Service, Cash, Dealing Desk, Corporate Cards, Fleet & Hyphen, Custody, etc) They identify existing and developing trends within the clients’ environment and anticipate queries that may arise and develop sound client service plans aligned to the client’s business needs. The role works closely with client service suite to ensure that the Client’s Account Management, Channel and Technical queries are resolved accurately and timeously. The role works closely with operations teams to ensure client processing requests are resolved within an appropriate turnaround time.

**experience and qualifications**:

- Required Qualification
- B.Com or related tertiary qualification
- Preferred Qualification
- Degree/Certificate in Customer Care Management/ Client Service will be advantageous
- Technical Knowledge
- Knowledge of:

- Corporate Banking value chain,
- Client servicing
- Process delivery
- Ability to read and analyze data
- RMB’s Corporate Banking offerings and processes advantageous
- Experience:

- Minimum 5 years Corporate Banking experience;
- Minimum 3 years supervisory/functional leadership level experience
Competencies:

- Customer Service Orientation
- Leading and Managing
- Judgment and Decision-Making
- Commercial and Financial Acumen
- Verbal and Written Communication



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