Showroom Consultant

4 months ago

Johannesburg, South Africa Tyche Human Resources Full time

Principal Accountabilities
- Customer Service: Greet and engage customers in a friendly and professional manner. Assist customers with their inquiries, provide product information, and offer guidance on design options based on their needs and preferences.
- Product Knowledge: Develop a comprehensive understanding of the showroom's product offerings.
- Showroom Maintenance: Ensure the showroom is clean, organized, and well-maintained at all times. Arrange and display products in an appealing and visually pleasing manner. Restock merchandise as needed and coordinate with the inventory team to ensure product availability.
- Maintain a record of the Appro System whithin company standards and prescriptions
- Administrative Tasks: Assist with administrative duties such as managing customer databases, scheduling appointments, and maintaining records of customer interactions. Process sales orders and coordinate with the operations team to ensure timely delivery of products.
- Team Collaboration: Collaborate with the interior consultant team, sharing knowledge and ideas to enhance the overall efficiency and effectiveness of the showroom. Assist colleagues when needed and maintain a positive and supportive work environment.

**ORDERS**
- Liaise with customers and Branch Manager to follow up on queries.
- Assist customers with stock checks, reserves and prices.
- Contact customers to ensure that database details are current and correct.
- Capture quotations for customers on Syspro.
- Resolve queries telephonically, referring them to the Branch Manager if necessary.

**LAUNCHES/MARKETING EVENTS**
- Assist with arrangements for functions such as launches and promotions, which entails:

- Verifying and updating the customer database as required.
- Phoning customers and others to personally invite and encourage them to attend functions or to remind them of functions.
- Arranging the room and appropriate seating for the function.
- Arranging equipment such as a screen, projector laptop etc as may be necessary
- Ensuring that the necessary catering, utensils and presentation of food and drinks meet prescribed standards and/or theme.
- Ensuring that the visitor’s book is available and business card collection is managed properly.
- Ensuring that customers are appropriately welcomed and hosted at company functions.
- Collate customer lists for launches and liaise with Creative Director regarding the invitations and RSVP lists.

**CLAIMS**
- If required, acknowledge claims made by customers and process the claims according to company procedures.
- Gather all information pertaining to claims to ensure that a full and fair assessment can take place. This may necessitate visiting the relevant person’s premises, taking photographs and writing a report on the findings which needs to be submitted to the Showroom Manager.

**STOCK TAKE**
- Participates in stock takes and cycle counts within the Showroom.

**QUALITY CONTROL**
- Ensure that high quality standards are upheld and maintained at all times.
- Ensure QC SOP and measurements are maintained and adhered to.
- Communicate quality issues effectively and escalate problems where resolution is required.

**Minimum Requirements**

Matric/Grade 12

Diploma/Degree in Marketing.

3-5 years Sales and Marketing experience.

Experience in handling big amounts of stock.

**Job Types**: Full-time, Permanent

**Salary**: R15,000.00 - R18,000.00 per month

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