Showroom Coordinator
1 week ago
South Africa, Gauteng - Jhb Western Suburbs
Showroom Coordinator - Johannesburg
- Salary - 18K - 20K
This position is responsible for the overall showroom operations by ensuring that the showroom is
adequately stocked and maintained. This position will also assist us to determine opportunities and best
practices that we can adopt to generate traffic to the showroom and to maintain a world class showroom.
Key Responsibilities (including but not limited to):
- Showroom & Test Kitchen Management
- Sets the standard for showroom and test kitchen cleanliness and neatness to ensure a favourable
- and hospitable setting for all customers.
- Ensure the appropriate BCE product range is replicated in the showroom.
- Scheduling of live demonstrations with the external sales team.
- Responsible for taking the appropriate action and contacting those required to resolve showroom
- concerns (i.e., product repair, electrical issues, maintenance issues, etc.).
Administrative Duties
- Provide administrative support for the internal and external sales team.
- Capture orders for customers in the showroom.
- Capture showroom traffic leads and appointments.
- Manage the diary for the test kitchen and showroom.
- Management of item labels and bin labels.
- Customer Interactions
- Consult with showroom customers and call-ins to understand their needs and wants.
- Answers questions and provides an engaging, tailored experience based upon customers’
requirements.
- Support BCE’s key imperative for customer satisfaction and takes escalated calls from customers.
- Lead presentations or training sessions with customers in the showroom and test kitchen if need be.
- Demonstrates products to emphasise the features and benefits.
- Answer and research technical product questions.
- Sales & Marketing
- Drive traffic to the showroom by collaborating with the sales teams.
- Manage showroom traffic analytics and additional reporting as needed.
- Own and nurture relationships with walk-in showroom customers.
- Keep an updated awareness of competitive products.
- Continuously improve and maintain showroom and test kitchen marketing elements.
Qualifications and requirements
- Grade 12 (or equivalent)
- Relevant tertiary qualification
- Computer literate (MS Office, SAP)
- For more information please contact:
- Zimkitha Twantwa
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