Inside Sales Representative

7 days ago

Johannesburg, South Africa Thermo Fisher Scientific Full time

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

**Job Title**: Inside Sales Representative
**Reports to**: Inside Sales Leader
**Position Location**: 200 Smit Street, Fairland, Johannesburg

**Position Summary**:
This Senior Inside Sales Representative position supports the Biosciences Division reagents and consumables portfolio. You will be responsible for driving revenue growth and overall customer satisfaction through sales of consumables and instruments within our life science product portfolio. Achieve daily customer phone contact objectives, providing product and relevant information for all aspects of gaining and servicing business at accounts to generate sales. Learn existing and potential customer status regarding company and competitor’s products.
Coordinate the entire sales process for assigned accountss. This role will encounter diverse work situations involving a moderate degree of complexity. Responsibilities include (but are not limited to) meeting or exceeding assigned sales revenue targets through prospecting and developing relationships with new customers, daily outbound customer calling and customer quote generation. Regular territory planning and assigned strategic execution together with other team members including Field Sales, Technical Sales Specialists and the Management Team.

**Key Responsibilities**:
**PLAN PERFORMANCE AND SALES SKILLS**
- Utilise knowledge of existing and potential customers and competitor dynamics to position the best solution to the customer

**ACCOUNT MANAGEMENT**
- Complete assigned tasks and reports in a timely and complete manner while maximizing productivity during key selling time. Meet all sales call objectives.
- Develop organizational skills necessary to successfully manage territory sales activities.
- Develop needed product knowledge sufficient to successfully conduct an effective telephone sales presentation
- Understand competitive landscape within accounts and be able to provide like or better products from the Company portfolio. Support marketing events and programs in other territories as assigned by the District Manager
- Maintain and increase current customer database through Company customer relations management software (Siebel CRM). Effectively use the system to fulfil management expectations recording and utilizing customer and sales information
- Assign adequate time for daily prospecting of new customers
- Meet or exceed set guidelines for the expected number of sales calls to be conducted daily
- Make outbound telephone calls to all organizational levels and functional areas where purchasing decisions are made

COMMUNICATION, WRITTEN AND ORAL
- Provide regular oral and written communication of successes, failures, best practices etc. to improve the overall operating efficiency of the team, region and sales organization

**TECHNICAL COMPREHENSION**
- Utilise knowledge of existing and potential customers and competitor dynamics to position the best solution to the customer
- Develop product knowledge sufficient to successfully conduct an effective telephone discussion

**Education and Experience**:

- Requires a minimum of a Bachelor’s Degree in Biology, Molecular Biology, Biochemistry or related field; or the equivalent knowledge and experience
- A minimum 1-3 years of related work experience (lab and telesales experience preferred)
- In-depth knowledge of Molecular Biology, Protein and Cell Biology and real-time PCR (qPCR) is essential
- Knowledge of accounts in territory preferred - but not essential
- Excellent written, verbal communication, and presentation skills.
- Excellent organization skills and individual sense of accountability.
- Strong capabilities to interface effectively with all customer types.
- Strong interpersonal skills facilitating teamwork and fostering collaboration across teams and organizations.
- A goal-oriented mindset with a demonstrated ability to meet and surpass goals and objectives.
- Exhibits a high degree of flexibility in adapting to a rapidly changing business environment

**Other Job Requirements**:

- Must have a valid passport
- Willingness to travel locally in region as well as internationally (annually)
- Must be a South African citizen
- Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status._

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