Night Guest Experience Supervisor

5 months ago

Johannesburg, South Africa Marriott International, Inc Full time

**Job Number** 24149979
**Job Category** Rooms & Guest Services Operations
**Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality standards. Perform other reasonable job duties as requested by Managers.

Guest Relations
- Acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Assist other employees to ensure proper coverage and prompt guest service.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Check-in/Check-out
- Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA, Mobile Check In), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
- Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
- Activate room keys using electronic key machine (e.g., Saflok) and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
- Verify and adjust billing for guests.
- Accommodate requests for room changes when possible.
- Assign room according to guest request and preferences whenever possible.
- File guest paperwork or documentation.
- Set up accurate accounts for each guest upon check-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
- Ask for and enter Marriott Bonvoy information (e.g., number, name, address) when taking reservation or checking guest in.
- Ensure rates match market codes and that any exceptions are documented and include an explanation.
- Sell a room/accommodation to guests without reservations based on availability.

Guest Services
- Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
- Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
- Answer, record, and process all guest calls, requests, questions, or concerns.

Greet/Escort Guests
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

At Your Service/Delighted to Serve
- Follow up with guest regarding satisfaction with guest-related issues.

VIP/Concierge Servic

  • Guest Experience Supervisor

    7 months ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 24035509 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying...

  • Guest Experience Expert

    7 months ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 24022764 **Job Category** Rooms & Guest Services Operations **Location** African Pride Melrose Arch Autograph Collection®, 1 Melrose Square, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information...

  • Guest Experience Supervisor

    7 months ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 24094852 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete designated cashier and closing...

  • Night Audit Supervisor

    7 months ago

    Johannesburg, South Africa MERCURE Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Experience Expert

    7 months ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 24047288 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and...

  • Night Auditor

    5 months ago

    Johannesburg South, South Africa Thaba Eco Hotel Full time

    Greet guests upon arrival, check-in and provide guests with any information they need to enjoy their stay. Check-out early departure guests - Verify posted entries to guest and non-guest accounts - Resolve room status and rate discrepancies - Review guest credit transactions against established limits - Generate operational and managerial reports as and when...

  • Night Auditor

    1 week ago

    Johannesburg South, South Africa Thaba Eco Hotel Full time

    Greet guests upon arrival, check-in and provide guests with any information they need to enjoy their stay. Check-out early departure guests - Verify posted entries to guest and non-guest accounts - Resolve room status and rate discrepancies - Review guest credit transactions against established limits - Generate operational and managerial reports as and when...

  • Night Auditor

    24 hours ago

    Johannesburg, South Africa SAXON HOTEL VILLAS AND SPA Full time

    A Night Auditor is an integral part of the hotel. They are responsible for taking care of all duties related to client servicing during the night shift at a hotel, including overseeing all guest requests, keeping all official paperwork up to date and managing the front desk. A Night Auditor must also be able to handle all activities related to accounting and...

  • Night Shift Laundry Supervisor

    7 months ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 72972 **Job Type** - Permanent **Job Title** - Night Shift Laundry Supervisor **Computer Skills** - Ms Office **Industry** - Cleaning Services **City** - Johannesburg **Province** - Gauteng - Overseeing the nightly operations of our laundry facility - Ensuring efficiency, quality control, and adherence to safety protocols - Coordinate...

  • Night Auditor

    7 months ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23104711 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Guest Experience Supervisor

    2 weeks ago

    Johannesburg, South Africa Marriott Worldwide Full time

    **Job Number** 22191092 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Front Desk Receptionist/night Auditor

    2 days ago

    Johannesburg, South Africa The Capital Melrose Hotel Full time

    **Description** The incumbent will be based at THE **CAPITAL** _Melrose _in Melrose and will report directly to the Rooms Division Manager You will be responsible for (but not limited to): - Checking guests in and out of the hotel - Maintaining guest accounts and processing guest transactions during their stay - Dealing with any and all special needs or...

  • Night Auditor

    6 days ago

    Johannesburg, South Africa Prospect Staffing SA Full time

    A Lodge seeks an experienced and reliable Night Auditor with Opera hotel system. **Note: Opera hotel system is a must!!** Basic salary will be discussed during interview **Requirements**: - 3 - 4 years previous experience in a night audit position within 4/5 star Hotels, proficient on the Opera system. - Work independently and must be 100% reliable. -...

  • Warehouse Supervisor

    24 hours ago

    Johannesburg, South Africa Worxs4u Full time

    **Experience and Requirements**: - 5 or more years experience in a steel or engineering warehouse environment as a supervisor is essential - Computer literate - In possession of a valid forklift / crane licence will be and added advantage - Able to work night shift (6PM-6AM) - Have a drivers licence and own reliable transport - A stable work record and...

  • Night Auditor/receptionist

    7 days ago

    Johannesburg, South Africa CURIOCITY Full time

    We are looking for a energetic; hard working person, who wants to join CURIOCITY team as Night Audit Reservationist. Main responsibilities are: - Verify payments and accomodations bookings received on that day, bank and credit card reconciliation *Check in and check out guests *Crosscheck Bar and Tours revenue and payments *Bank Cash received on the...

  • Night Auditor

    3 months ago

    Johannesburg, South Africa ANEW Recruitment Full time

    **Job Advert Summary**: **ANEW Hotel Roodepoort** is looking for a **Night Auditor**, to provide excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night and also assist guests with overnight requests and balance accounts leftover from the day shift. **Minimum Requirements**: - Matric (Grade 12)...

  • Guest Relations Supervisor

    2 weeks ago

    Johannesburg, South Africa Marriott Worldwide Full time

    **Job Number** 22173893 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to any questions from guests...

  • Production Supervisor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Placement Dynamics Full time

    The Placement Dynamics team is seeking a skilled Production Supervisor to oversee our night shift operations.We offer a competitive salary of R 30,000 per month in Johannesburg.Key Responsibilities:Schedule and coordinate production workflows to meet deadlines and targets.Supervise sewing operators and ensure quality standards are met.Maintain accurate...

  • Guest Experience Expert(Guest Relations)

    7 months ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23150837 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...

  • Night Sculler

    8 months ago

    Johannesburg, South Africa The Capital Hotels and Apartments Full time

    The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...