Night Audit Supervisor

6 months ago


Johannesburg, South Africa MERCURE Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:

- Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Attending to guest requests efficiently and effectively, constantly striving to provide Total Customer Satisfaction.
- Participating in training and development programs to enhance one’s skills and capabilities.
- Promoting and up-selling hotel facilities through strong product knowledge.
- Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys.
- Maintaining procedures in relation to credit and cash transactions and accounting documentation.
- Running the night audit process including correctly posting all hotel's revenue for the day, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately

**Qualifications**:

- A warm personality with a contagious passion for working with people - you want to _connect_, _hear stories_ and _create belonging_.
- Strong communication skills.
- High level of computer literacy - Excel and Opera experience preferred.
- Excellent attention to detail.
- Previous hotel experience (advantageous).

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.



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