Area Manager

2 months ago

Kimberley, South Africa Lesaka Technologies Full time

**Job Purpose**
- Representing EasyPay Financial Services with a high level of integrity and professionalism
- Effectively coordinate sales activities (campaigns) across the Area linked to business planning and group strategies and ensure alignment across markets, i.e., market nuances, trends & insights, campaign timing & implementation are market relevant.
- Enable execution of national and Area tactical plans. Oversee the Operations and Sales functions of an Area while delivering superior customer service Translate customer experience information including customer experience trends (complaints) to ensure appropriate solution development to prevent recurrent and improve overall customer experience.
- Ensure established policies and procedures are followed. Make regular business development calls to solicit new business or improve services to existing clients. Responsible for general maintenance of the Distribution mix in the area, ensuring safety and security of customers, employees and branch assets by following and enforcing all security procedure.
- Possessing a work ethic that include neatness and punctuality.

Key Responsibilities

**Customer**
- Ensures that several capabilities i.e., distribution, merchant, stores are integrated to drive customer outcomes.
- Ensures respective areas within own area leverage local market knowledge and a local market mind-set. accountability for performance by identifying and capitalising on market opportunities to deliver a multi-channel customer experience and cross product growth.
- Ensures that non
- profitable customers are reviewed and that measures are put in place to improve profitability either by improving product penetration or by reducing cost to serve through influenced behaviour changes or by changing the service and sales strategies within the broader business.
- Proactively promote collaboration platforms to realize opportunities for sales performance and sales process improvements across channels and markets.

**People**
- Actively grows and develops the teams to continuously and competitively improve sales and service delivery and community development across Area.
- Drives multiskilling to promote universal banking capabilities.
- Develops talent in line with business strategy.
- Empowers employees to fulfil the local objectives.
- Integrates and ensures delivery of enabling functions.
- Coaches and develops staff to meet customer demand.

**Finance**
- Drives delivery of the financial objectives of the business.
- Drives focus areas for the respective areas based on their unique local market conditions.
- Monitors and reports on the adherence, achievement, and variances of the business objectives (e.g., actual versus planned; achievement of market share growth, cost control, budget goals, etc.).
- Keeps abreast of financial and economic developments as well as competitor activities Monitor’s recovery of all revenue (e.g., pricing related fees, initiation fees, reviews fees, monitoring reversals

**Process, Risk, Regulatory & Compliance**
- Ultimate point of orchestration for all internal operations ecosystem stakeholders for the area, i.e., ATM & Cash, IT, Processes, infrastructure, OHS Compliance, FICA & FAIS.
- Ensures overall adherence to all operational standards, legislation, etc.
- Monitors changes in legislation, regulations, initiatives and relevant industry practices and alerts Branch Managers accordingly.
- Escalate Business Area risk and compliance related matters.
- Ensures that new methods are explored and adopted in response to changing conditions.
- Ensures that updates on policy documents and relevant platforms are updated in line with product and compliance changes.
- Ensures all business processes related to systems, sales, and service are continuously monitored and updated in line with compliance requirements.
- Ensures that product training material is in place for all products and updated when changes are made to the products.
- Ensure that all staff complete compliance training.
- Achievement of Financial key drivers NIR, NII, Loans& Funeral Plan revenue growth. Cost to income ratios and Self-service channel Revenue growth.
- Meet the sales targets agreed for the Area (daily, monthly)
- Develops talent in line with business strategy.
- Empowers employees to fulfil the local objectives regarding customer experience, people management and engagement.
- Coaches and develops staff to meet customer demand at a provincial level.
- Satisfactory Audit findings and no repeat Audit findings.

Qualifications:

- B Degree in Banking/ Risk / Commerce or equivalent NQF 7 qualifications
- 5-8 years Retail banking experience that includes management responsibilities, strong team leadership.

**The successful applicant must have**
- Problem Solving Leadership
- The ability to analyse
- and quickly grasp the implications of a situation, relating data from different sources, critically evaluating and integrating information/facts, and diagnos

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