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Learning & Capability Development Business Partner

1 month ago

Cape Town, South Africa Webhelp Full time

**Job Advert**
Are you passionate about self-empowerment and self-improvement through learning? Webhelp is in search for a dynamic and driven individual to fill the role of Learning & Capability Development Business Partner based in Claremont.

You'll need to have a keen eye for detail and provide creative insight on ways to improve material content to increase its delegate engagement and competency speed.

We’re looking for someone who works well under pressure, juggling multiple projects and tight deadlines without losing sight of priorities. We need someone who is confident in their decision making when required and has the ability to delegate work and ensure the team is kept on the right track towards success.

**What you’ll be doing**:

- Maximising efficiencies through the design, development and delivery of creative and tenacious learning solutions; being mindful of Operational challenges
- Identifying revenue generating opportunities through continual improvement of training materials, implementing trends and the changing client call mix into induction and up-skill collateral
- Monitoring and measuring the overall team and individuals’ performance against KRA’s
- Being accountable for all site learning and development, including, coordination of management development with the training administrator, project and client training, customer excellence academy and training to support published HR policies
- Monitoring and benchmarking standards of customer service; regularly conducting analysis and reporting on satisfaction levels, and actively seeking and acting upon feedback
- Effectively structuring client meetings and providing reports to demonstrate accreditation standards are met
- Monitoring and reporting on site training activity to the training administrator as per L&D standards to ensure that all Learning & Development progress reports and management reports are delivered by set deadlines
- Feeding back to the wider team and improvement changes within L&D to improve quality of department and supports cross site implementation of successful change interventions
- Seeking opportunities to drive employee engagement through L&D solution / support, over and above planned training
- Identifying and prioritising all challenges and limitations, supported by the proposal, detailing effective solutions
- Inspiring and motivating direct reports and their staff by proactively identifying and delegating development opportunities and leading by example
- Proactively building and developing strong relationships with other departments (HR, Recruitment, Operations, Compliance, IT, R&P, facilities etc.) to enhance working practices
- Forward planning, coordinating and scheduling all site learning solutions; coordinating all resources including rooms and trainers and taking into account cost and operational management views

**What you’ll need**:

- Proven written, oral communication and influencing skills to and with senior management teams
- Excellent analytical and numerate skills
- Ensures compliance with Health & Safety, care for the Environment, and expenditure within budgetary controls
- Team management and development experience

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers

Job Reference: SA01540