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Client Service Consultant

3 weeks ago

Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
**experience and qualifications**:

- Minimum Qualification : Grade12 or relevant tertiary qualification
- Experience : 2 to 3 Years related experience or qualified by extensive experience
- Person must not be an unrehabilitated insolvent
- **additional requirements**:
**responsibilities**:

- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Manage existing clients and grow portfolio through making contact and generating leads
- Manage the growth of active customer Account Base to increase client base
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Define a Sales portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis and innovating new value propositions by developing sales initiatives which align with the various segment strategies
- Comply with governance in terms of legislative and audit requirements
- Enter all Qualified leads into the sales pipeline and maintain on a daily basis
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Provide accurate and reliable sales and service statistics
- Manage own development to increase own competencies