Community Manager

3 weeks ago


Cape Town, South Africa UniSky Group Full time

**Meet UniSky Group**

UniSky Group is a bunch of young online experts with a mission to make humanity’s most loved products universally accessible. Since 2016 we have been pivotal in leveraging business partnerships to share our passion for product innovation and market penetration. The diversity of our brand portfolio speaks to our confidence in harnessing our product development model for dynamic consumer and business explorations. Our distribution network runs through South Africa and the UAE.

**More About This Amazing Position**

You are excited about this role because you will be doing:

- Social Media & Website Communication
- Telephonic Customer Communication
- Social Media Captions & Scheduling
- Brand Influencer & Collaboration Management
- Assisting with B2B Customer Relationship Management

Your KPIs Will Be:

- Customer service rating
- Customer review NPS
- Average customer response time
- Cost of customer service as a % of sales
- Brand social media post engagement
- Brand social media following

**We are excited to meet you because you are/have**:

- 1+ years’ experience within the online retail industry or in an agency environment in a similar role.
- Eager to grow and learn within a fast growing company.
- Ability to work effectively in a fast-paced environment.
- Well organized and great with time management.
- An eye for detail.
- Copywriting experience.
- Excellent communication skills.
- A vibrant personality.
- Are up to date with the latest eCommerce trends and strategies.
- Are willing to work in a tight-knit vibrant team.

**Job Type**:

- Permanent

Salary Expectation:

- R12,000 - R15,500 (dependent on experience)

**Job Types**: Full-time, Permanent

**Salary**: R12,000.00 - R15,500.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelors (preferred)

**Experience**:

- copywriting: 1 year (preferred)
- proofreading: 1 year (preferred)
- Social media captioning and scheduling: 1 year (preferred)
- customer communication: 1 year (preferred)



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