Community Manager
3 days ago
The Community Manager is responsible for nurturing, managing, engaging and growing a community. They implement social media and communication campaigns to align with client's marketing strategy. They use online marketing skills to promote a business, engage customers and to build brand recognition.
Responsibilities:
- Implements community management strategy
- Keeps social media profiles up to date
- Schedule and publish posts across social media platforms
- Monitor social media channels and respond to comments, messages, @ mentions in a timely and professional manner
- Source user generated content across platforms
- Monitors and reports on community feedback
- Fosters relationships with influencers
- Engage with followers to build a sense of community and loyalty
- Identify potential issues within the community and address them proactively
- Manage and mitigate negative situations as they arise in real time
- Executes social listening to deepen consumer understanding around specific topics and deliver insightful point of view back to team
- Assist in planning and executing social media campaigns and contests
- Stays informed of the latest social media related trends, updates to platforms and best practices
- Identify and document specific categories of client red flags and build a process to address each one internally
- Builds relationships with customers, potential customers, industry professionals, influencers and journalists
- Advocates for new ideas and approaches in support of continuous improvement/innovation
- Cross-team collaboration with the account, influencer, and creative teams to ensure cohesive approach to community management
Qualifications and Skills:
- 3-years of experience working as a social media or community manager
- Expert understanding of all social media platforms
- Preferred Bachelor's Degree in Marketing, Communications, English, or a related field
- Excellent written and verbal communication skills with intense attention to detail
- Professionalism
- Strong problem-solving skills
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