Community Manager

3 days ago


Cape Town, Western Cape, South Africa Talent Sam Full time

The Community Manager is responsible for nurturing, managing, engaging and growing a community. They implement social media and communication campaigns to align with client's marketing strategy. They use online marketing skills to promote a business, engage customers and to build brand recognition.

Responsibilities:

  • Implements community management strategy
  • Keeps social media profiles up to date
  • Schedule and publish posts across social media platforms
  • Monitor social media channels and respond to comments, messages, @ mentions in a timely and professional manner
  • Source user generated content across platforms
  • Monitors and reports on community feedback
  • Fosters relationships with influencers
  • Engage with followers to build a sense of community and loyalty
  • Identify potential issues within the community and address them proactively
  • Manage and mitigate negative situations as they arise in real time
  • Executes social listening to deepen consumer understanding around specific topics and deliver insightful point of view back to team
  • Assist in planning and executing social media campaigns and contests
  • Stays informed of the latest social media related trends, updates to platforms and best practices
  • Identify and document specific categories of client red flags and build a process to address each one internally
  • Builds relationships with customers, potential customers, industry professionals, influencers and journalists
  • Advocates for new ideas and approaches in support of continuous improvement/innovation
  • Cross-team collaboration with the account, influencer, and creative teams to ensure cohesive approach to community management

Qualifications and Skills:

  • 3-years of experience working as a social media or community manager
  • Expert understanding of all social media platforms
  • Preferred Bachelor's Degree in Marketing, Communications, English, or a related field
  • Excellent written and verbal communication skills with intense attention to detail
  • Professionalism
  • Strong problem-solving skills
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