Customer Services Representative

2 days ago

Durban, South Africa Foxridge Trading 31 - Supreme Consulting - Valuing HR Full time

**CORE PURPOSE OF THE JOB**

To provide and ensure excellent customer service both internally and externally by adherence to
the Banks policies and procedures in order to minimize risk.

**MAIN FUNCTIONS OF THE JOB**
- Customer Handling_
- Answers all inbound calls related to customer queries.
- Logs queries and complaints on the Customer Complaints Register.
- Channels queries / complaints to the relevant department.
- Follows up on resolution of queries / complaints.
- Closes call when query / complaint is resolved.
- Contacts customers who left messages on the IVR and follow process as required ie. If complaint

log on complaints register and follow through until resolved
- Assists customers with all Bank related products and services queries
- Technical Support_
- Provide technical support to clients and staff on systems and programmes.
- Talk staff or clients through a series of actions over the phone to help resolve issues.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Test and evaluate new technology.
- Maturing Investment_
- Extracts list of maturing accounts on a daily basis with accounts maturing in 7 days times
- Sends out sms notifications for accounts maturing.
- Administration_
- Posts stats every morning before 11 am on whatsapp groups.
- Withdrawal sms's must be completed at the end of the same day.
- Customer Surveys_
- Reviews reports in respect of new accounts opened.
- Conducts customer surveys on all new customers.
- Logs feedback in respect of rating below 3 onto the Customer Complaints Register.
- Escalates customer feedback to the relevant Branch Manager if rating is below a 3 in any area of

the survey.
- Follows up with the relevant Manager in respect of the area of concern until resolved.
- Closes call on Customer Complaints Register once area of concern is resolved.
- Online Statement System_
- Verify Online Registrations on the day of receiving registration.
- Assist clients with Electronic Banking queries and registration processes.
- Other_
- Responsible for meeting objectives as directed by customer services manager for outbound call

centre targets.
- Responsible for meeting objectives as directed by customer services manager for release and

indemnity calls.

**QUALIFICATIONS**
- Matric

**PREFERRED EXPERIENCE**
- 3 - 4 years in the Banking industry with at least 2 - 3 years in a customer centric position

**KNOWLEDGE**
- Enterprise system
- Cisco System
- Real Connect system
- AFS system
- Microsoft office
- Vodacom smsing system
- Understanding of policies and procedures
- Basic knowledge of service level agreements between departments
- knowledge in how operating systems and software works.
- The capacity to clearly explain a technical problem

  • Customer Service Representative

    2 weeks ago

    Durban, South Africa Brighter Call Centre Services Full time

    Our client is seeking Customer Service Representatives with No Customer Service Experience, within a Call Centre. **Duties**: **Professional customer service skills**: solution mindset, helping nature, passion for the customer and customer experience Good written and verbal communication skills Critical thinking and logical thinking Ability to multitask and...

  • Customer Service Representative

    7 months ago

    Durban, South Africa vzomasano Full time

    **Job Overview**: **Date Posted**: Posted 2 hours ago- **Location**: Durban, Kwazulu Natal- **Job Title**: Customer Service Representative- **Salary**: R6,000- **Education Level**: High School / Matric- **Job Level**: Junior- **Minimum Experience**: 0 - 1 Years**Customer Service Representative job vacancy in Durban.**: Call center recruitment company, we...

  • Customer Service Representative

    8 months ago

    Durban, South Africa Toys R Us and Babies R Us South Africa Full time

    **Customer Service Representative Vacancy** Are you a Fun, Energetic, and Customer Focused individual with Immaculate Attention to Detail? If so, this may be the job for you! We are currently hiring **Customer Service Representatives** to work closely within our fast-paced, high-pressured, dedicated, and dynamic CRM Team. Customer Service Representative...

  • Customer Service Representative

    7 days ago

    Durban, South Africa Toys R Us and Babies R Us South Africa Full time

    **Customer Service Representative Vacancy** Are you a Fun, Energetic and Customer Focused individual with Immaculate Attention to Detail? If so, this may be the job for you ! We are currently hiring Customer Service Representatives to work closely within our fast paced ,dedicated, and dynamic CRM Team. **Customer Service Representative Job...

  • Customer Service Representative

    6 days ago

    Durban, South Africa Toys R Us and Babies R Us South Africa Full time

    **Customer Service Representative Vacancy** Are you a Fun, Energetic and Customer Focused individual with Immaculate Attention to Detail? If so, this may be the job for you ! We are currently hiring Customer Service Representatives to work closely within our fast paced ,dedicated, and dynamic CRM Team. **Customer Service Representative Job...

  • Customer Service Representative

    2 weeks ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa **Responsibilities of this Post**: Portraying a positive company image and engaging in professional and friendly communications with customers. Establishing and maintaining customer relationships. Actively listening to customer needs and enquiries to determine...

  • Customer Service Representative

    6 days ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa **Responsibilities of this Post**: Portraying a positive company image and engaging in professional and friendly communications with customers. Actively listening to customer needs and enquiries to determine appropriate action to be taken. Establishing and maintaining...

  • Customer Service Representative

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa FIREFLY Full time

    Job Title: Customer Service RepresentativeAbout FIREFLYFIREFLY is a dynamic and growing organization seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Job SummaryWe are looking...

  • Customer Service Representative

    2 days ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Portraying a positive company image and engaging in professional and friendly communications with customers. Actively listening to customer needs and enquiries to determine appropriate action to be taken. Establishing and maintaining...

  • Customer Service Representative

    3 days ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service Representative for Durban, South Africa. **Responsibilities of this Post**: Keep abreast on company protocols and work procedures. Professionally handle high volume incoming inquiries from customers. Achieve up-sales, conversions and decline solutions by chat and phone calls. Demonstrate passion for...

  • Customer Service Representative

    23 hours ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Portraying a positive company image and engaging in professional and friendly communications with customers. Establishing and maintaining customer relationships. Actively listening to customer needs and enquiries to determine...

  • Customer Service Representative

    2 weeks ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Liaise with multiple departments effectively to get the correct information to clients. Ensure that...

  • Customer Service Representative

    6 days ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Ensure that administrative duties are accurate and timely. Liaise with multiple departments effectively...

  • Customer Service Representative

    2 weeks ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Ensure that administrative duties are accurate and timely Liaise with multiple departments effectively to...

  • Customer Service Representative

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa BCFMIKZN Full time

    **Job Title:** Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the BCFMIKZN. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a professional and timely manner.**Key Responsibilities:**Provide...

  • Customer Service Representative

    7 months ago

    Durban, South Africa Hirt & Carter Full time

    **_CUSTOMER SERVICE REPRESENTATIVE _** **_SILO _** **_DURBAN - ** **_CORE PURPOSE OF THE JOB: _** The Customer Service Representative will be responsible for building and preserving trusting relationships with the client. They will be the first point of contact, managing all client requests, query management and reporting within agreed service...

  • Customer Service Representative

    2 months ago

    Durban, KwaZulu-Natal, South Africa Benny Recruitment Full time R4 500 - R12 000 per month

    Job DescriptionWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Benny Recruitment. As a Customer Service Representative, you will be responsible for delivering exceptional customer service through various communication channels including phone, email, and chat.Your primary goal will be to resolve customer...

  • Customer Service Representative

    6 days ago

    Durban, KwaZulu-Natal, South Africa Benny Recruitment Full time R4 500 - R12 000 per month

    Job DescriptionWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Benny Recruitment. As a Customer Service Representative, you will be responsible for delivering exceptional customer service through various communication channels including phone, email, and chat.Your primary goal will be to resolve customer...

  • Customer Service Representative

    1 week ago

    Durban, KwaZulu-Natal, South Africa Catch Recruit Full time

    **Job Title:** Customer Service RepresentativeCompany Overview:As a customer service representative at Catch Recruit, you will play a vital role in delivering exceptional customer experiences and driving business growth. We are seeking highly motivated and results-driven individuals who can thrive in a fast-paced environment.Salary:The estimated salary for...

  • Customer Service Representative

    2 months ago

    Durban, South Africa Essity Full time

    **Customer Service Representative** Essity is a leading global hygiene and health company which develops, produces and sells Health & Medical, Consumer Tissue and Professional Hygiene products and solutions and has a strong global presence. **About the Role**: There is an opportunity for a Customer Services Representative to join our Customer Services team...