Customer Service Representative

8 months ago


Durban, South Africa Toys R Us and Babies R Us South Africa Full time

**Customer Service Representative Vacancy**
Are you a Fun, Energetic, and Customer Focused individual with Immaculate Attention to Detail? If so, this may be the job for you

We are currently hiring **Customer Service Representatives** to work closely within our fast-paced, high-pressured, dedicated, and dynamic CRM Team.

Customer Service Representative Job Description:
**Customer Service Representative Responsibilities**:
Always maintain a positive, empathetic, and professional attitude toward customers.

Responding promptly to customers regarding product, website, or order queries.

Efficiently and effectively manage customer interaction across all channels.

Acknowledging and resolving customer complaints within departmental SLA.

Responsible for taking on a complaint or query from start to finish with good attention to detail and strong problem-solving skills.

Keeping records of customer interactions, complaints, and business issues, then compiling a weekly report to submit to the CRM Supervisors.

Communicating with colleagues, stores, and internal departments at the Head Office, as necessary regarding queries, complaints, and business issues.

Providing feedback on the efficiency or lack thereof of the customer service experience/journey within the brand.

Ensure customer satisfaction and provide professional customer support across all CRM channels.

Compiling a triweekly agenda consisting of business issues, complaints, and repetitive common issues

Support the department in the achievement of business goals.

Proactively manage your time and personal development within the CRM Department by partaking in the monthly CRM work assessments.

**Customer Service Representative Minimum Requirements**:
Ability to stay calm when customers are stressed or upset.

Ability to multitask and follow up on queries.

Proficiency in English, verbal and written as well as excellent understanding of Microsoft (office, excel, and word) and computer navigation.

Excellent communication and social skills.

Proven experience working on customer support systems, social media, and websites.

Knowledgeable on how a customer service or CRM department functions.

A confident logical approach to problem-solving with a strong 'can-do' attitude.

Matric and proven industry-related experience, no less than three years.

Must be able to work alternative weekends as well as peek periods, when required.



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