Customer Service Representative

1 day ago

Durban, South Africa Toys R Us and Babies R Us South Africa Full time

**Customer Service Representative Vacancy**
Are you a Fun, Energetic and Customer Focused individual with Immaculate Attention to Detail? If so, this may be the job for you

We are currently hiring Customer Service Representatives to work closely within our fast paced ,dedicated, and dynamic CRM Team.

**Customer Service Representative Job Description**:
To be a successful Customer Service Representative within our Team, you must be customer-focused, detail orientated, efficient and portray a high ability to multitask. The successful applicants should be polite, reliable, and adaptable with the ability to identify and escalate complaints across a number of communication channels. To excel in this role, you need to be able to remain calm and empathetic when customers are frustrated and have the ability to defuse tense situations.
**Customer Service Representative Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customers regarding product, website, or order queries.
- Efficiently and effectively manage customer touch points across all channels.
- Acknowledging and resolving customer complaints within departmental SLA.
Takes ownership of queries from start to finish with good attention to detail and strong problem-solving skills.
- Keeping records of customer interactions, transactions, comments, and complaints, then compiling a weekly report to be given to the CX Manager.
- Communicating and coordinating with colleagues, stores and between departments at Head Office level, as necessary.
- Providing feedback on the efficiency or lack thereof of the customer service provided by stores.
- Compiling of reports with data and stats on customer complaints and queries in relation to stores.
- Ensure customer satisfaction and provide professional customer support on every customer touch point.
- Reporting to the manager on a weekly basis and flagging issues within stores or any of the company processes that may be hindering the customer journey.
- Adhere to all performance metrics and support the department in the achievement of business goals.
- Proactively manage your time and personal development.
- Actively take part in and contribute to weekly departmental meetings, ensuring that the customer journey is analyzed, improved and always at the forefront of your concerns.

**Customer Service Representative Minimum Requirements**:

- Minimum of 2 years’ experience working in a fast-paced Customer service environment, involving customer contact through telephone, digital, retail, face to face and social channels.
- Ability to stay calm when customers are stressed or upset.
- Ability to multitask and follow up on queries.
- Proficiency in English, verbally and written.
- Excellent communication and social skills
- Proven experience working on customer support systems.
- Proven experience working with social media and websites.
- Clear understanding of how a customer service/support department operates.
- A confident common-sense approach to problems solving with a strong 'can-do' attitude.
- Matric / proven industry related experience no less than three years.

  • Customer Service Representative

    6 months ago

    Durban, South Africa vzomasano Full time

    **Job Overview**: **Date Posted**: Posted 2 hours ago- **Location**: Durban, Kwazulu Natal- **Job Title**: Customer Service Representative- **Salary**: R6,000- **Education Level**: High School / Matric- **Job Level**: Junior- **Minimum Experience**: 0 - 1 Years**Customer Service Representative job vacancy in Durban.**: Call center recruitment company, we...

  • Customer Service Representative

    7 months ago

    Durban, South Africa Toys R Us and Babies R Us South Africa Full time

    **Customer Service Representative Vacancy** Are you a Fun, Energetic, and Customer Focused individual with Immaculate Attention to Detail? If so, this may be the job for you! We are currently hiring **Customer Service Representatives** to work closely within our fast-paced, high-pressured, dedicated, and dynamic CRM Team. Customer Service Representative...

  • Customer Service Representative

    6 hours ago

    Durban, South Africa Toys R Us and Babies R Us South Africa Full time

    **Customer Service Representative Vacancy** Are you a Fun, Energetic and Customer Focused individual with Immaculate Attention to Detail? If so, this may be the job for you ! We are currently hiring Customer Service Representatives to work closely within our fast paced ,dedicated, and dynamic CRM Team. **Customer Service Representative Job...

  • Customer Service Representative

    1 week ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa **Responsibilities of this Post**: Portraying a positive company image and engaging in professional and friendly communications with customers. Establishing and maintaining customer relationships. Actively listening to customer needs and enquiries to determine...

  • Customer Service Representative

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa FIREFLY Full time

    Job Title: Customer Service RepresentativeAbout FIREFLYFIREFLY is a dynamic and growing organization seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Job SummaryWe are looking...

  • Customer Service Representative

    1 week ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Liaise with multiple departments effectively to get the correct information to clients. Ensure that...

  • Customer Service Representative

    1 week ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Ensure that administrative duties are accurate and timely Liaise with multiple departments effectively to...

  • Customer Service Representative

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa BCFMIKZN Full time

    **Job Title:** Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the BCFMIKZN. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a professional and timely manner.**Key Responsibilities:**Provide...

  • Customer Service Representative

    6 months ago

    Durban, South Africa Hirt & Carter Full time

    **_CUSTOMER SERVICE REPRESENTATIVE _** **_SILO _** **_DURBAN - ** **_CORE PURPOSE OF THE JOB: _** The Customer Service Representative will be responsible for building and preserving trusting relationships with the client. They will be the first point of contact, managing all client requests, query management and reporting within agreed service...

  • Customer Service Representative

    3 hours ago

    Durban, KwaZulu-Natal, South Africa Benny Recruitment Full time R4 500 - R12 000 per month

    Job DescriptionWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Benny Recruitment. As a Customer Service Representative, you will be responsible for delivering exceptional customer service through various communication channels including phone, email, and chat.Your primary goal will be to resolve customer...

  • Customer Service Representative

    2 months ago

    Durban, KwaZulu-Natal, South Africa Benny Recruitment Full time R4 500 - R12 000 per month

    Job DescriptionWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Benny Recruitment. As a Customer Service Representative, you will be responsible for delivering exceptional customer service through various communication channels including phone, email, and chat.Your primary goal will be to resolve customer...

  • Customer Service Representative

    2 days ago

    Durban, KwaZulu-Natal, South Africa Catch Recruit Full time

    **Job Title:** Customer Service RepresentativeCompany Overview:As a customer service representative at Catch Recruit, you will play a vital role in delivering exceptional customer experiences and driving business growth. We are seeking highly motivated and results-driven individuals who can thrive in a fast-paced environment.Salary:The estimated salary for...

  • Customer Service Representative

    2 weeks ago

    Durban, South Africa Brighter Call Centre Services Full time

    Our client is seeking Customer Service Representatives with No Customer Service Experience, within a Call Centre. **Duties**: **Professional customer service skills**: solution mindset, helping nature, passion for the customer and customer experience Good written and verbal communication skills Critical thinking and logical thinking Ability to multitask and...

  • Customer Service Representative

    2 months ago

    Durban, South Africa Essity Full time

    **Customer Service Representative** Essity is a leading global hygiene and health company which develops, produces and sells Health & Medical, Consumer Tissue and Professional Hygiene products and solutions and has a strong global presence. **About the Role**: There is an opportunity for a Customer Services Representative to join our Customer Services team...

  • Customer Service Representative

    1 week ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Establishing and maintain long lasting relationships with current clients. Capturing orders for clients. Coordinate communication with internal departments to ensure that clients expectations are met. Communicating delivery dates to...

  • Customer Service Representative

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Express Employment Professionals (Witbank) Full time

    Job DescriptionWe are seeking an experienced Customer Service Representative to join our team in Durban. As a key member of our sales team, you will be responsible for providing exceptional customer service, handling telephonic enquiries, and processing orders.Key Responsibilities:Handling customer complaints and resolving issues in a professional...

  • Customer Service Representative

    1 week ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Establishing and maintain long lasting relationships with current clients. Coordinate communication with internal departments to ensure that clients expectations are met. Capturing orders for clients. Add new clients to the existing...

  • Customer Service Representative

    7 months ago

    Durban, South Africa Advanced Call Center Technologies, LLC Full time

    Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together! In this role you will be the voice of the company, through positive interactions, you can make a...

  • Customer Service Representative

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Exhilarate Full time

    We are Exhilarate, a reputable Financial Services Company based in South Africa. We are seeking to hire a highly experienced Customer Service Representative. As a sales agent, you will be responsible for contacting prospective customers, selling and marketing our financial products.The successful candidate will earn an estimated R4000 per month, with...

  • Customer Service Representative

    6 hours ago

    Durban, South Africa Hirt & Carter Full time

    **_CUSTOMER SERVICE REPRESENTATIVE _** **_FIRST IMPRESSION LABELS _** **_DURBAN - ** **_CORE PURPOSE OF THE JOB: _** The primary function of a CSR is to meet and exceed customers’ expectations **_KEY PERFORMANCE AREAS:_** - Ensures that quote is completed timeously and according to quoting standards and supplied to customer on time - Accurate capturing...