Service Administrator Level 1 Global Grade 06

**Key Output** - Open work orders and order parts. - Close work order on job completion. - Assist with WIP. - Provide administration support to service operation. - Achieve cost centre financial targets and key performance indicators (KPI's). - Effectively control cost centre expenses. - Resolve internal and customer queries. - Initiate Job reversals. -...

**Key Output** - Install and drive a culture of zero harm align to site’s standard, BWE standards and our principal CAT. - Lead and oversee implementation and maintenance of equipment management processes and associated risk for Barloworld Equipment and our customers in the MARC section. - Lead and oversee achievement of a team environment that enables...

**Key Output** - Install and drive a culture of zero harm align to site's standard, BWE standards and our principal CAT. - Lead and oversee implementation and maintenance of equipment management processes and associated risk for Barloworld Equipment and our customers in the MARC section. - Lead and oversee achievement of a team environment that enables...

**Key Output** - Investigate and ensure corrective actions for reasons why items end up in block stock; keep a reporting log - Perform bin audits daily after goods receipt of shipments - Log claims against Vendors regarding damaged stock and / or missing stock (Cat Claims Portal) - Claims: Inspect, update claims register; record the claim on ERP & CAT system...

**Key Output** - Assist the mechanic(s) in performing moderate to complex maintenance and repair work on machines and / or components. - Know which tools are used for which jobs and ensure the mechanic / technician has them within reach Physically lift, keep in place and / or move up to 20kg or use appropriate lifting and slinging equipment for objects...

**Key Output** - Ensure the service work is carried out in compliance with the quality standards and original equipment manufacturer guidelines. - Resolve internal customer queries, Manage and arrange on site repairs on the equipment. - Uphold KPI’s of shovels & put action plan in place. - Manage the component warranty claims and ensure effective...

**Key Output** - Ensure the service work is carried out in compliance with the quality standards and original equipment manufacturer guidelines. - Resolve internal customer queries, Manage and arrange on site repairs on the equipment. - Uphold KPI's of shovels & put action plan in place. - Manage the component warranty claims and ensure effective...

**Key Outputs** - Quickly and efficiently diagnose machine systems and carry out repairs, service and maintenance on earthmoving Equipment on customer sites or at BWE site. - Compile accurate customer machine analysis and reports including Machine Inspection reports( MIR's)and Technical Analysis reports (TA's) - Maintain professional image when...

**Key Outputs** - Quickly and efficiently diagnose machine systems and carry out repairs, service and maintenance on earthmoving Equipment on customer sites or at BWE site. - Compile accurate customer machine analysis and reports including Machine Inspection reports( MIR's)and Technical Analysis reports (TA's) - Maintain professional image when...

**Key Output** - Prepare quotes, invoices and plan all maintenance work on SAP, - Perform procurement functions, - Prepare reports as required, - Prepare and oversee proposals to customers, - Perform site audits on equipment, - Assist with warranty resolution - Attend site meetings, customer meetings and other relevant meetings when required, - Provide...

**Key Output** - Quickly and efficiently diagnose machine systems and carry out repairs, services and maintenance on Earthmoving Equipment on Customer sites or at BWE site. - Compile accurate customer machine analysis and reports including Machine Inspection Reports (MIR’s) and Technical Analysis Reports (TA’s) - Maintain professional image when...

**Key Output** - Quickly and efficiently diagnose machine systems and carry out repairs, services and maintenance on Earthmoving Equipment on Customer sites or at BWE site. - Compile accurate customer machine analysis and reports including Machine Inspection Reports (MIR's) and Technical Analysis Reports (TA's) - Maintain professional image when representing...

**Key Output**: - Quickly and efficiently diagnose machine systems and carry out repairs, services and maintenance on Earthmoving Equipment on Customer sites or at BWE site. - Compile accurate customer machine analysis and reports including Machine Inspection Reports (MIR’s) and Technical Analysis Reports (TA’s) - Maintain professional image when...

**Key Output**: - Quickly and efficiently diagnose machine systems and carry out repairs, services and maintenance on Earthmoving Equipment on Customer sites or at BWE site. - Compile accurate customer machine analysis and reports including Machine Inspection Reports (MIR's) and Technical Analysis Reports (TA's) - Maintain professional image when...

**Key Output** - Process quotes and orders for field service - Effective monitoring of the team outputs to track progress against objectives’ - Coordinating of ordering, purchasing functions and monitoring expenses - Assist with controlling the cages and spares being used - Book back spares if not used and communicate with planning team - Assist with cycle...

**Key Output** - Process quotes and orders for field service - Effective monitoring of the team outputs to track progress against objectives' - Coordinating of ordering, purchasing functions and monitoring expenses - Assist with controlling the cages and spares being used - Book back spares if not used and communicate with planning team - Assist with cycle...

**Key Output** - Process quotes and orders for field service - Effective monitoring of the team outputs to track progress against objectives’ - Coordinating of ordering, purchasing functions and monitoring expenses - Assist with controlling the cages and spares being used - Book back spares if not used and communicate with planning team - Assist with cycle...

**Key Output** - Assist with all walk-in customers and telephone calls proactively. - Process all customer Quotations, Sales Orders and Debtors Queries as and when required. - Manage all parts related transport requirements through logistics department. - Follow-up and action all customer backorders. - Manage and control general housekeeping of facility. -...

**Key Output** - Assist with all walk-in customers and telephone calls proactively. - Process all customer Quotations, Sales Orders and Debtors Queries as and when required. - Manage all parts related transport requirements through logistics department. - Follow-up and action all customer backorders. - Manage and control general housekeeping of facility. -...

**Key Output** - Fluent navigation of SIS2.0 - Constructively log product matters with OEM. - Caterpillar preventative maintenance orientated. - Self-manageable - Constant communication between TA mechanic, Tech Rep and SEENG - Compile informative technical report on all systems (TA report) reports are given to Supervisor to action and to discuss with CSR to...