Revenue Retention Officer

2 weeks ago

Cape Town, South Africa Initiate international Full time

An international super-fast growing tech company has an exciting new career opportunity for a **Revenue Retention Officer** to join their team in **Cape Town**. You will help them become the world’s most adopted hotel management system in the world, by focusing on running their Churn Task Force, constantly identifying potential churn and solutions for it. If you’re excited to develop solutions and take ownership of revenue retention, this **job** could be perfect for you
Your key **job** responsibilities as the **Revenue Retention Officer** in **Cape Town** will include:

- Reducing current churn by working with the CTF on a daily and weekly basis
- Maximising revenue by ensuring the retention of our hoteliers through discounts and upselling
- Work with our Head of Customer Support to ensure customer satisfaction
- Work with our Global Customer Success Lead in terms of upselling for revenue generation and preventing downgrades
- Working with their Marketing Team to gather insights on competitors trends and brand loyalty for revenue
- Research and collect data on hotelier trends
- Reporting on hotelier complaints and developing actionables
- Developing strategies for hotelier retention
- Measuring key performance indicators related to churn and retention efforts

Requirements for this **Revenue Retention Officer** **job in Cape Town**:

- Higher education in business administration/management or equivalent
- 3+ years’ experience in a customer success or retention specialist role within a SaaS company
- Passion for hospitality and technology
- Resilient and able to work in a fast-paced environment
- Tenacious and assertive in your approach
- Able to motivate others
- Ability to influence and put your point across

Benefits of working with this team:

- Work in a vibrant international fast-growing company
- Unlimited learning & growth potential
- Your ideas and performance making a big difference in the organisation and the global hotel industry
- Work hard, Play hard mentality. They love celebrating successes together
- Employee Equity Scheme
- Regular trips to Europe for trainings & celebrational ceremonies (International Week)
- Annual Hotel Experience
- Friday lunches are on them
- Annual salary increases
- Training & Development opportunities

If you wish to view additional Office Support jobs, please click through to our **job** section.

**Job Type**: Permanent

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