Project Office Manager

2 weeks ago

Cape Town, South Africa Job Crystal Full time

An IT solutions company is looking for a Project Office Manager to be responsible for the management of the Project Management Office and staff consisting of Project Administrators, Project Coordinators, Junior and Senior Project Managers delivering projects for clients across South Africa and the United Kingdom; and the project management of medium to large projects and programmes spanning from implementations of new services to transitions of existing services to onboarding of new customers

**DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO**:

- Company-wide Project Portfolio Management, Forecasting and Reporting
- Revenue initiatives and management of the project office as a profit centre, running a P&L for the FY
- Project management excellence - Ensuring no revenue loss due to poor project management services
- Operational excellence - Implement and maintain processes, procedures, roles and responsibilities in line with ISO 200001/270001 compliance guidelines
- Managing end user satisfaction to an agreed level, working with Account Managers and SDM’s
- Enabling a performance driven organization in the form of succession planning, reward scheme for good performers, addressing poor performance issues, developing skills according to a formal skills matrix aligned to retention of partnership statuses, perform 360 assessments to encourage collaboration
- Support and provide guidance to the project managers and coordinators in the team, as well as lead from the front from a process and procedure perspective
- Continual improvement in the project management space - thinking outside of the box
- Co-ordinate and manage project activities end-to-end
- Develop project plans that identify resource and budgetary needs
- Provide input into project management components of proposals to customers
- Develop all required project artifacts per the process/methodology expectations
- Track delivery timescales and expected benefits
- Manage budgets - costs vs income, both capex and opex
- Financial Management of Capital and Annuity Invoicing and Expenditure
- Booking, and managing the exact resources to be used to deliver the stage, whilst conforming to the overall project plan - Manage deadlines and push the team to ensure timeliness
- Monitoring, and regular reporting on the overall progress against defined project scope
- Management and clear communication of risks, issues, assumptions, dependencies
- Provide feedback, advice, project updates and encouragement to team members
- Attend and run project meetings, achieving common understanding and accurate outcomes

**REQUIREMENTS**
- Grade 12
- Project Management qualification or certification
- ICT-related qualification or certification (or equivalent work experience)
- PRINCE2, PMBOK or PMP (Practitioner Level)
- ITIL exposure and understanding
- ICT Technical background is essential
- IT Service Management experience would be beneficial
- 10+ years proven track record experience managing a project management office and a large complex project portfolio spanning multiple customers and internal initiatives
- 10+ years proven track record experience in project management of ICT projects and programmes
- Experienced at coordinating and managing all aspects of a portfolio of medium to large, complex, projects and programmes simultaneously
- Experienced at setting up meetings and keeping minutes

Microsoft Office (Outlook, Word, Excel, PowerPoint)
Sharepoint, OneDrive, OneNote is essential
ITSM systems such as Autotask or ServiceNow
Project Management systems, such as PPO
- Experience producing project and portfolio progress reports

Personal Competencies:

- Good interpersonal skills and ability to build sound business relationships
- Good written and spoken communications at all levels of business
- Ability to work under pressure and to tight deadlines
- Organised approach to work, managing own and others workload
- Ability to follow defined guidelines and processes, and suggest improvements

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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