Campaign Manager

3 months ago


Umhlanga, South Africa iKhokha Full time

Company Description

iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.
Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here.

**Job Description**:
At iKhokha, we're all about seizing opportunities and redefining success. Our telesales operations are the beating heart of our business, and we're on the hunt for a Campaign Manager who's ready to lead a transformation that's nothing short of thrilling.

**Purpose of the Role**:
iKhokha is seeking a highly organized and detail-oriented Campaign Manager to optimise the Telesales dialler strategies. This will be done through lead management analysis and optimisation, work force management and campaign management principals.

This role involves analysing data through the sales funnel to ensure efficiency improvements are seen on an ongoing basis, in the Telesales environment.

**Qualifications**:
**The Deal Breakers**_:_**
- At least 3 to 5 years’ campaign management, workforce management, dialler system administration, and lead management in sales call centre environment.
- Proficient in English and other South African Languages, both written and verbal.
- Strong analytical skills with the ability to interpret data and trends.
- Proficiency in using workforce management software, dialler systems (preferably Connex), and CRM tools (Preferably Hubspot).
- Excellent communication skills.
- Ability to work collaboratively with cross-functional teams

**What does the role entail? **_(Areas of responsibilities):_**

**Workforce Management**
- Develop and implement workforce management strategies to meet operational goals.
- Track performance metrics, and provide regular feedback to key stakeholders.

**Dialler Management**
- Administer, configure, and optimise dialler systems to maximize efficiency and productivity.
- Monitor dialler performance metrics such as connect rates, agent availability, and campaign effectiveness.
- Implement strategies to improve dialler performance, including adjusting dialling algorithms, optimising calling lists, and analysing call outcomes.

**Lead Management**
- Develop and maintain lead management processes for effective lead working and conversion.
- Effective management of various lead campaigns and utilizing sales funnels to identify trends and insights to promote optimisation of various lead sources and campaigns.
- Collaborate with marketing and sales teams to ensure seamless lead handover and follow-up.
- Implement CRM tools and technologies for efficient lead management.

**Data Analysis and Reporting**
- Analyse workforce and dialler performance data including campaign effectiveness to identify areas for improvement.
- Generate regular reports on key performance indicators (KPIs).
- Creates campaign performance reports for management and provide actionable insights.
- Creates ad hoc reports at the request of management.

**Qualifications**
- Matric,
- University degree / National Diploma in related field, desirable. Preferably, data analysis.

Additional Information
**Perks of joining the Tribe?**
- You get to work in a high growth company. Sink your teeth into meaningful work with tangible results you are accountable for.
- Remuneration & Benefits. We offer Company contributions to Medical Aid and a Group Risk Scheme.
- Visionary Leadership.
- Study leave.
- Access to on demand learning and development.
- A friendly, collaborative culture and a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our onsite Barista.


  • Campaign Manager

    3 months ago


    Umhlanga, South Africa iKhokha Full time

    Company Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...

  • Campaign Manager

    3 months ago


    Umhlanga, South Africa iKhokha Full time

    Company Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...


  • Umhlanga, South Africa Consumer Connect Full time

    We’re looking for a Facebook Ads Manager who wants to join our team at Hyrax Media and work with us to deliver amazing results to our clients. Located in the vibrant neighborhood of Sunningdale, uMhlanga, Durban, you'll be surrounded by a supportive and collaborative team that values creativity and innovation. We believe in fostering an environment that...

  • Facebook Ad Manager

    3 months ago


    Umhlanga, South Africa Consumer Connect Full time

    We’re looking for an A-Class Facebook Ads Manager who wants to join our team at Hyrax Media and work with us to deliver amazing results to our clients. Located in the vibrant neighborhood of Sunningdale, uMhlanga, Durban, you'll be surrounded by a supportive and collaborative team that values creativity and innovation. We believe in fostering an...

  • Facebook Ad Manager

    3 months ago


    Umhlanga, South Africa Consumer Connect Full time

    We’re looking for a Facebook Ads Manager who wants to join our team at Hyrax Media and work with us to deliver amazing results to our clients. Located in the vibrant neighborhood of Sunningdale, uMhlanga, Durban, you'll be surrounded by a supportive and collaborative team that values creativity and innovation. We believe in fostering an environment that...

  • Social Media Manager

    2 months ago


    Umhlanga, South Africa HotelJobs.co.za Full time

    **Social Media Manager -** **5* Award Winning Hotel Collection -(Southern Africa)** **Umhlanga KZN based or Cape Town - Camps Bay based** **Job Summary**: As the South African Social Media Manager you will be responsible for the assistance of the general social media department for all 4 southern African properties ( all World Class 5* Properties) You...

  • Social Media Manager

    3 months ago


    Umhlanga, South Africa Career Pathfinders Full time

    **Social Media Manager - 5* Award Winning Hotel Collection -(Southern Africa)** Job Summary: As the South African Social Media Manager you will be responsible for the assistance of the general social media department for all 4 southern African properties ( all World Class 5* Properties) You will help execute our overall global social media strategy through...

  • Dialer Administrator

    3 months ago


    Umhlanga, South Africa Careerbox Full time

    Dialler Administrators work to help ensure company call centres run as effectively and efficiently as possible. They help manage the company's dialer systems, which routes outbound and inbound calls for agents, freeing them up to do the best at their jobs. **Duties & Responsibilities** **Position Description** **Client Responsible for the effective...

  • Dialler Administrator

    2 months ago


    Umhlanga, South Africa Dina Gates (Pty) Ltd on behalf of Finance Company Full time

    We are recruiting for a Dialler administrator to manage and develop business campaigns through a blended dialler. **KEY EXPERIENCE AND QUALIFICATIONS**: - A minimum of 2 years’ experience in a Dialler Administrator role - Database experience in working with MySQL, MSSQL etc - Experience in LINUX, Microsoft BI Tools (SSIS/SSRS/SSAS/PowerBI) will be...


  • Umhlanga, South Africa Pr Consulting Full time

    To manage a team of Planning Analysts. Reporting to the Head of Planning, this extremely varied role will be to support and develop your team. To oversee the management of the service delivery of our business and support the interaction with operational teams and client resource planning teams. In addition to this the role will require you to lead through...

  • Marketing Manager

    2 months ago


    Umhlanga, Durban, South Africa Talksure Full time

    We have an exciting opportunity for a creative marketing leader to bring our vision for the various campaigns and brands within our business to life. The successful incumbent must thrive in a dynamic environment and have successfully rolled out multiple marketing projects. A sound knowledge of traditional and emerging marketing channels with a proficiency in...


  • Umhlanga, South Africa Outworx Full time

    **Debt Collection Team Leader (UK)** Outworx is a leading outsourcer dedicated to providing top-notch services while ensuring compliance and ethical practices. We value teamwork, professionalism, and commitment to achieving outstanding results. **Position Overview**: **Key Responsibilities**: - Manage and lead a team of debt collection professionals,...


  • Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work...

  • Store Manager

    2 months ago


    Umhlanga, South Africa CG Recruitment (Pty) Ltd Full time

    We are seeking a motivated and experienced Store Manager to oversee the daily operations for our client based in Umhlanga. **Key Responsibilities**: - **Team Management**: - Recruit, train, and supervise store staff. - Schedule employee shifts and manage payroll. - Provide ongoing coaching and development to team members. - Foster a positive work...

  • Marketing Assistant

    3 months ago


    Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. Are you a savvy,...

  • Marketing Assistant

    3 months ago


    Umhlanga, South Africa Jobs for Humanity Full time

    **Company Description** Company Name: USD 437 Company Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you...


  • Umhlanga, South Africa Retsol Group Services Full time

    **Brand growth and consistency**: Ensure the brands owned or represented by Retsol International are accurately represented in the market and that the brand Corporate Identity is adhered to and correctly implemented. **Design**: Work on projects from start to finish — working collaboratively across teams on ideation, asset creation and...


  • Umhlanga, South Africa HotelJobs.co.za Full time

    Required for iconic luxury property, Umhlanga R25K - Knowledge of all social media platforms including features & best practices - Content creation skills - Understanding of social media analytics tools to track and analyse performance of social media campaigns and make data-driven decisions - Strong written and verbal communication skills are essential -...


  • Umhlanga, South Africa Talksure Full time

    **We are looking for exceptional, highly motivated, Target driven and experienced Team Leaders to work for an Award winning Call Centre in KZN. If you are looking for Career Growth, fantastic salaries and great working hours then Talksure is the Place for you.** **Duties** and Responsibilities** **Effectively manage a team with regards to**: -...

  • Team Leader

    3 months ago


    Umhlanga, South Africa Talksure Full time

    **Job description** **MAIN PURPOSE OF THE ROLE** The main purpose of this role is to Monitor and Manage a Team of Sales Agents. **DUTIES AND RESPONSIBILITIES** **Effectively manage a team with regards to** - Attendance - Meeting Targets - Time Keeping - Talk Time - Productivity - Compliance - Motivation of the team - Promote diversity within the team -...