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Campaign Manager

1 month ago

Umhlanga, South Africa iKhokha Full time

Company Description

iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.
Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here.

**Job Description**:
At iKhokha, we're all about seizing opportunities and redefining success. Our telesales operations are the beating heart of our business, and we're on the hunt for a Campaign Manager who's ready to lead a transformation that's nothing short of thrilling.

**Purpose of the Role**:
iKhokha is seeking a highly organized and detail-oriented Campaign Manager to optimise the Telesales dialler strategies. This will be done through lead management analysis and optimisation, work force management and campaign management principals.

This role involves analysing data through the sales funnel to ensure efficiency improvements are seen on an ongoing basis, in the Telesales environment.

**Qualifications**:
**The Deal Breakers**_:_**
- Matric,
- University degree / National Diploma in related field, desirable. Preferably, data analysis.
- At least 3 to 5 years’ campaign management, workforce management, dialler system administration, and lead management in sales call centre environment.
- Proficient in English and other South African languages, both written and verbal.
- Strong analytical skills with the ability to interpret data and trends.
- Proficiency in using workforce management software, dialler systems (preferably Connex), and CRM tools (preferably Hubspot).

**What does the role entail? **_(Areas of responsibilities):_**

**Workforce Management**
- Develop and implement workforce management strategies to meet operational goals.
- Track performance metrics, and provide regular feedback to key stakeholders.

**Dialler Management**
- Administer, configure, and optimise dialler systems to maximize efficiency and productivity.
- Monitor dialler performance metrics such as connect rates, agent availability, and campaign effectiveness.
- Implement strategies to improve dialler performance, including adjusting dialling algorithms, optimising calling lists, and analysing call outcomes.

**Lead Management**
- Develop and maintain lead management processes for effective lead working and conversion.
- Effective management of various lead campaigns and utilizing sales funnels to identify trends and insights to promote optimisation of various lead sources and campaigns.
- Collaborate with marketing and sales teams to ensure seamless lead handover and follow-up.
- Implement CRM tools and technologies for efficient lead management.

**Data Analysis and Reporting**
- Analyse workforce and dialler performance data including campaign effectiveness to identify areas for improvement.
- Generate regular reports on key performance indicators (KPIs).
- Creates campaign performance reports for management and provide actionable insights.
- Creates ad hoc reports at the request of management.

Additional Information
**Perks of joining the Tribe?**
- You get to work in a high growth company. Sink your teeth into meaningful work with tangible results you are accountable for.
- Remuneration & Benefits. We offer Company contributions to Medical Aid and a group risk scheme.
- Visionary leadership.
- Study leave.
- Access to on demand learning and development.
- A friendly, collaborative culture and a team of all-round-lekker humans (it’s true, we surveyed our employees and they told us so).
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our onsite Barista.