Utilities Administrator

4 weeks ago

Johannesburg, South Africa Realty Assist Full time

The utilities administrator [UA] for Realty Assist [RA] will be responsible for the effective and professional management and administrative matters concerning meter readings and council billing of all applicable community schemes [the client] who has contracted the services. The [UA] will have advanced knowledge of the systems, services and billing processes applied by the relevant city council and will be familiar in managing and evaluating billing systems and accounts.

**The main objectives will include**:
Evaluate, manage and report on council issues and billing
Ensure communication platforms are upheld between the department, [the client], the building managers, and all applicable systems such as but not limited to URBTEC to render correct billing to the [the client]
Maintain and uphold the administrative, financial and electronic requirements of the [the client] per the service level management agreement between the [the client] and [RA].
Manage the relationship with [the client] to promote and secure successful and ongoing customer relations.
Resolve all billing issues by engaging with the departments responsible for the effective administrative and financial management of the schemes.
The effective utilisation of the internal company software systems, systems and processes to properly perform the duties assigned to the position of [UA].
Be proficient in the environment of property management.

**General summary duties and responsibilities**:
The client
Provide and advise on beneficial solutions to problems that the [the client] may have.
Manage, guide and advise the trustees/directors of the [the client]
Source options and obtain support structures where needed, such as engaging with legal practitioners, service providers and council.
Accept liability and accountability for any issue, problem and task that affects the [the client], and ensure that it is completed within the required timeframes agreed upon.
Ensure that urgent matters that may affect [the client] and the successful provision of utilities services are acted upon within a 12-hour turnaround time.
Involve the assistance of management should it be required.
Understand the individual needs of each [the client].
Ensure that the systems and reporting to the [the client] are adhered to.
Internal
Utilise and engage all support functions and engage with the various departments to achieve and complete the required outcome of all the [the client]’s requirements.
Ensure timeous completion of all deadlines and report on daily, weekly and monthly key activities.
Ensure that all offerings and products of Realty Assist [RA] are offered and promoted to [the client] to ensure a comprehensive management platform.
Protect the interests of the cpmpany

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