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Workforce Manager

4 months ago

Umhlanga Rocks, South Africa Huntswood Full time

**DESCRIPTION**:
**Huntswood is looking for a talented Workforce Manager to join our team in Umhlanga This role is to support** **business effectiveness and efficiency by providing Workforce planning solutions that enable business decision-making.**

**Purpose**:
To provide operational forecasts and schedules to agreed company standards and timescales, ensuring cost effective use of resources against planned volumes whilst considering the work/ life balance of our agents. This role is intended to produce staffing plans that are agreed internally and externally with our Clients.

**Requirements/Responsibilities**:

- NQF Level 4 ( Matric )
- Advance excel skills
- Monitor the successful delivery of operational targets according to client agreements, by using planning, forecasting and real time measures.
- Management of real time Analysts
- Client Relationship management.
- Ensure efficient daily operations of team against KPI measures.