Guest Services Agent

2 weeks ago


Century City, South Africa HotelJobs.co.za Full time

MAIN PURPOSE OF THE JOB:
Serves as the guest's liaison for the Conference Centre. Assists the guest
- regardless of whether inquiries concern in-conference or off-premises attractions, facilities, services, or activities. Knows how to provide concise and accurate directions. Arranges for secretarial services. Good knowledge of property management software (PMS) or hotel reservation software.

EDUCATION, EXPERIENCE AND COMPETENCIES REQUIRED:

- Minimum 12 months experience in a similar position within a Hotel/Conference environment
- Proficient in Microsoft packages and working knowledge of Fidelio Opera

DUTIES AND RESPONSIBILITIES:

- Develops a strong knowledge of the Conference centre’s facilities and services and of the surrounding precinct.
- Provides guests with information about attractions, facilities, services, and activities in or outside the property.
- Makes guest reservations for air or other forms of transportation when requested.
- Organizes special functions as directed by management.
- Arranges secretarial and other office services.
- Coordinates guest requests for special services or equipment with the appropriate department.
- Handles guest complaints and solve problem to the degree possible.
- May be required to manage the Business Lounge when required


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