Group Reservationist

**MAIN PURPOSE OF THE POSITION**:
As a group reservationist you are to be a professional, friendly and efficient first point of contact for guests of both Hotels, and Apartments ensuring that our facilities are sold in such a way that maximizes revenue whilst satisfying the guests expectations. To respond to communications from guests, travel agents, and referral networks group concerning reservations. To ensure accuracy and attention to detail is maintained on all stages of reservations from the initial enquiry, which includes correspondence checking on a daily basis.

**RESPONSIBILITIES**
- Managing and co-ordinating the pre-arrival stage of group reservations across all channels; ensure maximising materialisation of call-in accommodation. (Action rooming lists, profiling, handovers, pre-con meetings, billing, block notes and invoices, and promptly processes any modifications and cancellations.)
- Ensuring all payments are received timeously and posting payments accordingly.
- Bringing attention to the Reservations Manager of any discrepancies as well as additional or deficit in rooms picked up. Managing release dates in accordance with the contract. Following up with the Meeting & Events Co-ordinator with regards to rooming lists due.
- Attending Pre-con and Debrief Meetings to ensure we are meeting our clients’ needs and receiving feedback from them.
- Preparing a detailed and thorough group handover of group arrivals, with special requests and VIPs for the front office teams prior to arrival.
- Has detailed knowledge on type of rooms the hotels and apartments have, as well as their location and layout.
- Works as part of a team that exceeds and maximizes guest satisfaction, delivering a positive and timely response to guest enquiries and problem resolution.
- Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
- Builds and maintains effective working relationships with all departments and clients whilst promoting the company core values.

**EDUCATION, EXPERIENCE AND COMPETENCIES REQUIRED**:

- Hotel school qualification required.
- Minimum 1 year Hotel Group Reservations experience.
- Experience in Opera PMS.
- Proficient in Microsoft Office.
- Personal integrity, with the ability to work in an environment that demands excellence.