Groups and Fit Agent

6 months ago

Cape Town, South Africa AccorHotel Full time

**Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

**About Fairmont Hotels & Resorts**: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS**
**Job Description** Position scope**:
**Responsibilities**:

- Responsible for accommodation booking for Cape Grace, A Fairmont Managed Hotel.
- Determines guest’s needs and quotes the appropriate room and rate as per requirements.
- Books reservation with most accurate information to ensure exceeding guest’s expectations.
- Arranges accommodation, special requests and activity requirements for leisure, corporate and wholesaler’s guests.
- Acts in accordance with the standards, conforms to the policies and procedures.
- High communication skills verbal and written. Perfect use of English.
- Co-operates, co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
- Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.
- Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
- Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.
- Complies with all LQA Standards as well as SOP’s for their role.
- Promotes and practices all organizational values of teamwork, mutual respect, integrity and empowerment among all co-workers.
- Has an understanding of Groups - including cut off dates, blocking and booking policies and procedures.
- Manage and follow up on all deposit payments in line with the FIT and group terms and conditions and ensure that payments are received on time and communicated to the accounts department and front office prior to the guest or group arrival.
- Together with Front Office, ensure that group billing checks are conducted daily, whilst groups are in house and accurate final group invoices are communicated to the client on departure.
- Attend PM/PQ meetings to clarify and discuss outstanding payments for group bookings as and when required, ensuring that follow up and payment is received.
- Maintaining a group’s spreadsheet, distributed weekly / monthly, providing group status updates for the financial year.
- Create and update all individual guest and party reservations. Drawing up of Party and Group Sheets with detailed information pertaining to each department - communicating these documents with the required notice prior to the group arrival. Ensuring that the hotel Operating system is updated with all details and information relating to the group.
- Every Group quote to be analysed and a detailed qualification of each group enquiry in terms of client requirements, needs analysis, benefit matching, competitor information, deciding factors, decision timelines, negotiations required, incremental spend in F&B and Spa.
- Actively manage group room blocks in terms of pick-up and wash, ensuring timely release of unused rooms. Daily follow-up of Inquiry & Tentative status groups according to the timelines provided to the client in order to effectively manage inventory.
- Issuing of group contracts, pro-forma invoices within the group terms and conditions.
- Manage time split with individual Reservations and Group time ensuring that all duties are completed for each shift.
- To be detail focussed in the performance of all tasks relating to the reservations process i.e. accurate bookings and guest confirmations
- Perform other duties as and when required.

**PIPELINE LEVEL**
- Manage self.

**LEVELS OF ACCOUNTABILITY**
- Reporting to the Assistant Reservations

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