Client Service Representative

4 days ago

Johannesburg, South Africa African Recruitment Full time

_**PURPOSE OF POSITION**_

Client liaison and responsibility to manage clients shipping requirements for the clients that has been allocated to your portfolio. Ensure that all client’s needs are met pertaining to any work undertaken by

The company Client’s needs to be kept updated on the status of their shipments and any problems addressed speedily as to have no or mínimal impact on clients.

**PRINCIPLE ACCOUNTABILITIES**

**1. Client Liaison**
- Liaise with client continuously and in a proactive manner regarding shipment events.
- Attempt to seek extended business from existing clients and referrals.
- Present the company as and when required i.e. company functions, client meetings, etc
- Send daily status reports to Clients with current information on all their shipments.

**. Shipment booking and Co-ordination**
- Liaise with Client Services department and Trade Lane to co-ordinate the booking and loading of shipments. Relay information to supplier’s offices / trade lane relating to pending orders to establish ready date.
- Monitor daily closer to ready date as to ensure cargo collected on ready date.
- All info needs to be cross communicated to this person to ensure delegated work had been executed.
- Manage client administration on an international level i.e. dispatch routing orders and arrange inspections as required.
- Ensure documents are received in full as to enable WNL to process clearance and invoice out.
- Hand over shipment information as and when the documents are received to operations and continue monitoring.

**. Rates**
- Responsible for all rates relating to existing clients, including changes relating to Freight Rates

(origin, warehousing and annual clearing rates).
- Rate Proposal and SOP’s updates for existing clients.
- Communicating Sell rates to Clients.
- NAC must be followed up with Trade Lane and communicated in writing to Clients
- Communicate buy and sell rates to operations.

**4. Managing of Key Accounts**
- Regular service calls to existing customers, at least once a month.
- Service call reports within reasonable timeframe.

**5. Estimates**
- Creating estimate links to Estimates.
- Quality checks prior to sending estimates to the client.
- Send estimates to clients.

**6. Queries**
- Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily.
- Ensure clearing instructions or export instructions are completed in full.
- Develop and provide clients according to the monthly / quarterly KPI’S.
- Secure extension business from existing accounts.
- Proactively managing of credit limits of Clients to ensure that entries are not suspended
- Assisting with the recovering outstanding payments
- Presentation of Up and Down trade report on a monthly basis
- Shipment report to be sent daily
- **REQUIREMENTS**_

**Knowledge & Experience**
- Matric or equivalent of Senior certification
- High level of Computer literacy
- All modes - Air, Ocean & Road
- Minimum of 5 years’ experience in Freight Forwarding & Clearing
- Minimum of 2 years Client interfacing experience

**Skills**
- Conceptual, analytical, numeracy
- Query Resolution
- Communication
- Time management
- People Skills
- Ability to work under stress
- Attention to detail

Exceptional communication skills (written and verbal)

**Education**:

- Certificate (required)

**Experience**:

- Freight Forwarding & Clearing: 5 years (required)
- Client interfacing: 2 years (required)

  • Client Service Representative

    7 months ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 72435 **Job Type** - Permanent **Job Title** - Client Service Representative **Computer Skills** - MS Office **Industry** - Manufacturing **City** - Johannesburg **Province** - Gauteng - Call on existing Clients regularly - Source & call on New Clients - Maintain/Build Relationships with Clients - Other, as Management feels fit and...

  • Client Service Representative

    7 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests. Hello Client Services Representative Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that...

  • Client Service Representative

    7 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests. - Hello Client Services Representative- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people...

  • Client Service Representative

    6 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Client Service Representative MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement. Are you someone who can: - Handling Client Queries. - Taking telephonic calls totaling...

  • Client Service Representative

    6 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Client Service Representative MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement. Are you someone who can: - Handling Client Queries. - Taking telephonic calls totaling...

  • External Sales Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job OverviewService Solutions is seeking a skilled External Sales Representative to join their team in Centurion. As an External Sales Representative, you will be responsible for developing and maintaining relationships with existing clients, as well as identifying new business opportunities.Estimated Salary RangeR120,000 - R180,000 per annum, depending on...

  • Client Service Representative Administrator

    7 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Client Service Representative Administrator MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement. Are you someone who can: - Handling Client Queries. - Taking telephonic...

  • Outbound Call Center Representative

    4 months ago

    Johannesburg, South Africa Smartworks Service Full time

    **Job Description: Outbound Call Representative** **Position**: Outbound Call Representative / Appointment Setter **Location**: Remote **Job Type**: Full-time Pay: $6.00 **Responsibilities**: - Make outbound calls to prospective clients based on provided lead lists. - The goal is to set an appointment with a licensed insurance agent - Present and...

  • Truck Rental Sales Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    We are seeking a Truck Rental Sales Representative to join our team at Service Solutions in Sandton, Gauteng Province. This is an exciting opportunity for a motivated individual to develop their sales skills and contribute to the growth of our business.Main Responsibilities:Sell truck rental services to existing and potential clientsDevelop and maintain...

  • Sales Representative for Chemical Products

    1 month ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    About the RoleWe are seeking an experienced sales representative to join our team at Service Solutions. As a sales executive, you will be responsible for generating new business opportunities and growing our existing client base in the chemical industry.Key ResponsibilitiesIdentify and pursue new business opportunities through various means, including cold...

  • External Sales Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    **Job Overview**We are seeking a talented External Sales Representative to join our team in Centurion. As a key member of our sales team, you will be responsible for generating new business opportunities and maintaining existing client relationships.The successful candidate will have a minimum of 2 years external sales experience and an excellent...

  • Client Services Administrator

    7 months ago

    Johannesburg, South Africa Isilumko Staffing Full time

    A top company in the insurance industry is seeking a Client Services Administrator to start in their Branch administration department in Rustenburg. **Purpose** To provide professional first line support to clients and sales support **Responsibilities** - Render client services: updating client personal details, inform clients and update changes to their...

  • Business Development Representative

    1 month ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    About the RoleWe are seeking an experienced Business Development Representative to join our team at Service Solutions in Denver, USA. As a key member of our sales team, you will be responsible for driving new business growth and expanding our existing customer base.

  • Sales Development Representative

    1 month ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    We are seeking a Sales Development Representative to join our team at Service Solutions in the Gauteng Province.Our client is a leading truck rental company providing reliable service at economical prices for all truck rental requirements.The successful candidate will be responsible for generating new business opportunities and driving sales growth.We offer...

  • External Sales Representative Chemical Products – Gauteng

    2 months ago

    Johannesburg, South Africa Service Solutions Staffing Full time

    External Sales Representative Chemical Products – Gauteng ( Johannesburg ) . Nationally chemical company seeks to employ sales representatives to sell a range DIY STORES, CONSTRUCTION COMPANY’S and GENERAL INDUSTRY. The ideal candidate should be have a minimum of 5 years of field sales experience and have a proven track record in any of the...

  • Client Service Consultant

    15 hours ago

    Johannesburg, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Client Services Lead

    8 months ago

    Johannesburg, South Africa CBR MARKETING SOLUTIONS Full time

    **Job title**: Client services lead - senior management **Department**: Client Services - Sales **Reports to (Function)**: **Dual reporting line**: Operations manager and CEO. **Job Purpose**: The main objective of the client services lead is to ensure client retention and the growth in/of services supplied to and charged to the client base by CBR. This...

  • Customer Service Representative

    7 months ago

    Johannesburg, South Africa Pollock and Associates Full time

    Customer Service Representative Manufacturing Johannesburg North, Johannesburg - Gauteng - South Africa Lead the charge in delivering unparalleled customer satisfaction across Southern and Eastern Africa. You will be responsible for ensuring seamless order administration and exceptional customer experiences. With a minimum of 5 years of experience in a...

  • Client Service Manager

    7 months ago

    Johannesburg, South Africa Rocket Creative Design & Display Full time

    Rocket Creative Design & Display is powered by its successful client service team, and we're on the hunt for a qualified client service manager to drive sales and growth. You will be responsible for taking charge of a small, experienced team and, with management, formulating and implementing strategies. You will need a formidable understanding of all client...

  • Client Service Consultant

    4 months ago

    Johannesburg, South Africa Sanlam Full time

    About the Company- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is...