Mva Field Case Manager
3 weeks ago
To collaborate with the fund in ensuring that the patient/claimant have access to quality healthcare services from both Acute and Rehabilitation to achieve good clinical outcomes and reintegration back to the society.
To establish a framework in enhancing service delivery to patients with due attention to the Fund's financial obligation and payment processes.
Conduct site case management through visits to different Company facilities and Government facilities where Company has signed MOA with and share clinical updates with the fund.
Obtaining approval of care based on the Fund's treatment protocols and an appropriate referral system for specialized management.
Establish working groups with sufficient representation from the Fund and facilities to enable good clinical governance.
Consult daily with all relevant health care providers with regards to patient treatment.
Investigate and understand Funder, Doctors, Nurses and Patient needs to enable delivery of a quality service
Ensure service knowledge and advice is technically accurate and provide stakeholders with relevant information to keep them informed of products and service options.
Ensure conflict resolution and respond to any complaints or concern.
Ensure complete, timeous and accurate reporting with appropriate levels of escalation to enable effective decision-making.
Diploma/ Degree in General Nursing or Business-Related qualification.
3-5 years’ experience as RAF Case manager/Claims Adjudication Unit.
Knowledge of ICD-10 and CPT coding.
Knowledge of RAF Industry
Between 3 - 5 Years
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