Clinical Case Consultant

2 weeks ago

Johannesburg, South Africa Kaelo Full time

Company Description

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

**Job Description**:
The Clinical Consultant is a specialised clinical specialist who is responsible for managing clinical support and providing counselling services. Establishing suitable clinically sound treatment plans and executing the treatment plan through quality telephonic counselling for those who utilise Kaelo Lifestyle clinical support services.

**Provide Counselling Services**
- Provide counselling, coaching and guidance related to the unique challenges faced by the client.
- Schedule follow up counselling appointments with the client in order to provide continued counselling and support.
- Manage longer term telephonic and virtual counselling cases referred by the inbound EAP team.

**Provide Group Interventions**
- Have the ability to refer the client to other support structures with the aim of holistic support.

**Administration management**
- Log case notes on all interactions with clients on the applicable systems
- Accurate and proficient administration

**Quality management and improvement**
- Ensure all quality measures and feedback are adhered to
- Telephonic quality measures are met and continuously improve interactions and processes

**Qualifications**:
REQUIRED
- Minimum of 5 years Employee Assistance Programmes experience
- Minimum 5 years counselling experience

PREFERRED
- Telephonic counselling experience

EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED
- Qualified social worker, psychologist or registered counsellor
- Registered with the relevant professional body

PREFERRED

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED
- Required language proficiency
- Knowledge of customer service principles and practices
- Knowledge of call centre telephony and technology
- Good data entry and typing skills
- Knowledge of administration skills and processes

PREFERRED

Some experience in a call centre or customer service environment

Additional Information

**Accountability**

**Action orientated**

**Communication**

**Business writing and presentation skills**

**Problem solving skills**

**Creative thinking**

**Strong relationship skills**

**Growth and development mind-set**

**Planning and organisation**

**Resilient and adaptive**

**Systems thinking and connecting ability**

**Professional and brand conscious

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