Deputy General Manager
4 weeks ago
Our client a busy city hotel in the heart of Cape Town is now looking for a top notch Deputy GM. A great opportunity for a Rooms Div/Res Manager to step up into this role. For success as Deputy General Manager you will have to have excellent people skills, an eye for detail and a passion for creating a relaxed, top quality environment.
Prerequisites:
Minimum of 3-5 Years as a Deputy GM/top manager in a 3 - 4 Star Hotel
Human Resources knowledge and assisting with recruitment and enforcing the in-house disciplinary code
Excellent knowledge in F&B and Rooms Division Departments
Exposure to Financials and Revenue from all Hotel Departments
Has an excellent eye for attention to Detail
Is firm and assertive and can make good business decisions
Can Implement High Standards, Procedures and Structures
Must be savvy on Word, Excel, PowerPoint, Training
Is a Team Leader and earn respect from a dedicated team at the hotel
Own transport is essential for this position
Must be able to communicate in English & Afrikaans writing and speaking
Prepared to take a random Drug, Alcohol or Poly Graph test should the company require this to be done
Extensive hands-on experience
Available to work when needed, including weekends, holidays, and nights.
Not a Clock-watcher
CAN-DO attitude
Willing to be Flexible to the work environment
Good communication skills to find out exactly what your guests require
Personal charm on dealing with guests telephonically & face to face
DUTIES AND RESPONSIBILITIES:
- Assist the General Manager in the day to day running of the hotel.
- Greets and assists all hotel guests with day to day operations.
- Do Duty Manager shifts when required.
- Assists in arrival & departures at the reception desk.
- Checks cleanliness of hotel and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
- Responsible for accurate and professional shift handovers.
- Prepares and checks all arrivals and assists should a guest need to be escorted to their room.
- Co-ordinates with all departments concerned in order to maintain smooth day to day operations in the hotel.
- Checks groups in, ensure switchboard carries out professional & appropriate wake up calls to guest that request this service.
- Handles guest complaints and other related daily problems and reports back to the General Manager on all such matters.
- Assists reception, business centre, cashier, concierge and porters during a busy shift.
- Attention to detail is very important in this front line position.
- Authorizes charges to be made for late room departures.
- Promotes and maintains good public & staff relations.
- Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
- Fulfilling the role as General Manager in the absence of the General Manager
- Planning maintenance work, events and room bookings.
- Conducts and ensures the staff are neat of appearance as well as correct attitude and behaviour, discusses problems that encountered during their shift.
- Need to be able to think quickly on your feet and make decisions with problems come up.
- Ensure full compliance to Hotel operating controls, policies, procedures and service standards.
- Ensure all decisions are made in the best interest of the hotels and management.
- Coordination with HOD's for the execution of all activities and functions.
- Overseeing and managing all departments and working closely with department heads on a daily basis.
If this sounds like you, get in touch TODAY
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