Client Solution Specialist

4 months ago

Johannesburg, South Africa NielsenIQ Full time

Purpose of the Role

As a Senior Product Manager, you are directly responsible for a defined list of clients and product categories as specified by your Business Group Manager / Business Group Head.

Your key tasks include the following:

- Data Quality Management
- Client Servicing
- Development of GfK panels
- Selling of GfK Products and Services to existing and potential clients

You may also be requested to service a defined list of retailers in the GfK panels in line with the product categories you are responsible for.

Key Result Areas & Key Performance Indicators
- Oversee and deliver high quality reports and present high level data insight to a portfolio of clients and retail key accounts when required,
- Strong understanding of budgeting and sales forecasts and what is required to attain targets while supporting other business units in terms of knowledge sharing,
- Able to undertake feasibility studies to explore viability of launching new products and services for commercialisation

Key Activities
- **
Data Quality Management**
- You are directly responsible for all Quality Checks (QCs) for your respective product categories and adhere to set deadlines as required by the business unit
- You conduct regular Coverage Checks with your respective clients at least twice a year or whenever required to ensure that the GfK data is in line with sell-in data from clients
- You ensure that coding errors are minimised through the QCs
- **
Client Servicing**
- You maintain regular communication through post QC calls with your respective clients
- You attend to client requests and provide feedback in a timely manner
- You provide in-depth presentations and consultancy to both clients and retailers when required.
- **
Development of GfK panels**
- You conduct feasibility studies to explore the viability of launching new products categories and identify potential clients for commercialisation
- **
Selling of GfK Products and Services to existing and potential clients**
- You are required to sell a portfolio of GfK Products and Services as identified by your Business Group Manager / Business Group Head

Key Competencies / Skills for the Role
- Technical competency
- Analytical and structured
- An eye for detail
- Excellent communication skills
- Public speaking experience an added advantage
- Strong Sales and Negotiation Skills

Experience & Qualification Requirements
- Education: Related business degree ideally to honours level. Must be comfortable discussing a wide range of business topics with clients and using data to analyse markets.
- Experience in assimilating large volumes of information quickly in a pressured situation in the context of brand and merchandise management. Previous market research competency will be beneficial, ideally 3 years in a client service position.
- A strong track record regarding business development and commercialisation will be viewed very positively.

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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