Concierge
6 days ago
The Concierge of this luxury 5* Hotel plays a vital role in ensuring every guest that visits leaves with a long lasting impression of wanting to return.
**DUTIES AND RESPONSIBILITIES**
- Gather, summarize, and provide information to guests about the property and the surrounding areas. The hotel concierge is expected to be an **EXPERT** of the local area.
- Designing guests itineraries according to a 5 star standard
- Ability to think of the “box”. Guests will require your assistance in curating their stay in Cape Town
- Being an efficient link between the guests and other departments of the hotel.
- Advise and assist guests in booking recommended restaurants, tours, activities, shopping locations, galleries, kids activities, rainy day activities, walking tours, private tours, scheduled tours, luxury transfers and vehicles as well as unique experiences.
- Assist the Head Concierge in curating specific tours to enhance guest experiences making the hotel unique in providing “a little more”.
- Develop and maintain relationships with suppliers and restaurants in order to facilitate and exceed guest expectations.
- Maintain good relationships with other Concierge members in Cape Town so that the ultimate goal is to serve the tourism industry and promote Cape Town as the destination to visit when coming to South Africa.
- Show flexibility to assist in Front Office if & when required
- Work hospitality working hours & shifts
**SKILLS, EDUCATION, and QUALIFICATION REQUIREMENTS**
- Grade 12 or equivalent.
- A Hospitality Management qualification is a strong recommendation.
- Experience in the Front of House department of the hospitality industry, specifically in Concierge or Guest Relations.
- Experienced in Property Management Systems, i.e. Fidelio Opera, MS word, Excel, Outlook and Powerpoint.
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