Team Manager: Digital Support
2 weeks ago
Career Opportunity-
- Job Description-
- Key Responsibilities- Coaching & Roadshows to promote the usage of Santam Digital assets.
- Monitor quality of work produced by team and provide leadership/ coaching where necessary to encourage learning and decision-making.
- Management of workflow.
- Managing the delivery of the Santam Experience in line with set standard operating procedures and service level agreements.
- On-going enhancement of the existing systems and processes by adapting and responding to changes in the environment and recommendations from our stakeholders.
- Planning and organising in order to manage other ad-hoc day to day operations, processes and team outputs.
- Build and maintain effective relationships with key stakeholders.
- Managing intermediaries’ activities on Santam platforms - ability to influence and get buy-in.
- Dealing with staff issues and resource optimisation, including building technical expertise to deliver on KRAs.
- Communication skills, (understanding, speaking and writing of English and Afrikaans).
- Ability to perform under pressure and maintain a resilient approach in spite of set-backs.
- Inherent ability to Live the Santam Values.
- High level understanding of Investigation of BAU incidents and assisting in driving the solution.
- Understanding of change impact after technical releases and building a support structure.
- Qualifications and Experience- Proven experience managing a team of people.
- Working knowledge of Santam systems is a requirement. With a preference to Broker Portal and SBS systems experience.
- Grade 12 (Matric Certificate) qualifications with acceptable pass mark.
- Proficient and proven track record with process enhancements - Process certification or equivalent
- Higher Certificate in Insurance or equivalent.
- Regulatory Examinations (RE) with full qualification.
- Computer literacy (MS Word, Excel and PowerPoint - intermediated proficiency levels) FAIS compliance is a business requirement.
- Thorough technical, product and wording knowledge of Santam Commercial, Personal and Santam AGRI products.
- Drivers licence is a requirement.
- Skills- Appreciation of insurance and underwriting principles.
- Business partnerships.
- Commercial and profit driven.
- Conceptual thinking.
- Excellent inter-personal skills.
- Execution and deadline oriented.
- Flexibility.
- Good communication skills (verbal and written).
- Hunger for improvement.
- Impact & Influence.
- Information seeking.
- Innovation - innovative flair or ability to unlock this in business and people.
- Keen attention to detail.
- Negotiation skills.
- Planning and organising - ability to cope with conflicting demands and to prioritise tasks.
- Presentation skills.
- Solution oriented.
- Teamwork and cooperation.
- Tenacity.
- Self-Confidence.
- Competencies- Delivering results and meeting customer expectations
- Relating and networking
- Analysing
- Achieving personal work goals and objectives
**Turnaround time**Our commitment to transformation**
- At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
-
Team Manager: Digital Support
2 weeks ago
Johannesburg, South Africa Sanlam Full timeCareer Opportunity The Operations Digital Support Hub team has a position available for a Team manager who will be based in Hill on Empire. Strong Leadership & Management skills and the ability to build and maintain good relationships will be required. The successful candidate must have good communication and negotiation skills, with a ‘can-do’...
-
Digital Accounts Manager
4 weeks ago
Johannesburg, South Africa MB Digital Full time**Digital Manager Job Description** **Job Purpose** The **Digital Accounts Manager’s **main role is to develop, implement and oversee the digital marketing strategies of our clients and ensure that their digital goals are met. The Digital Accounts Manager’s focus is on advertising, digital marketing, and e-commerce. The Digital Accounts Manager is...
-
Records Management Officer: Country Support Team
4 weeks ago
Johannesburg, South Africa Doctors Without Borders South Africa Mission NPC Full time1. SUMMARY OF THE POSITION 2. OVERALL RESPONSIBILITIES **MAIN RESPONSIBILITIES**: - For each activity, in each location, identify and maintain a list of master documents and records: information necessary to ensure ongoing operations (the loss of which could impact MSF operations or people) or helpful for a clear understanding of MSF activities and...
-
Digital Operations Support Specialist
4 weeks ago
Johannesburg, South Africa Optimal Growth Technologies Full time**Description**: Digital Operations support specialist will report into the Portfolio Manager: Digital Operations, the individual will be responsible to ensure that the Digital Channels are functional and operating effectively, enabling customers to selfserve and buy or upgrade across any of our eCommerce platforms. The specialist will need to investigate...
-
Digital Support Consultant
4 weeks ago
Johannesburg, South Africa Santam Full timePosition Description This exciting opportunity is available within the Digital Support Hub at the Contact Centre in Auckland Park. Key Responsibilities The purpose of this position is to provide digital support to the PLCC and Intermediary environments. The role also requires the testing, coaching and optimising of new or existing systems and processes...
-
Digital Marketing Manager
1 month ago
Johannesburg, South Africa Oxyon People Solutions Full timeIntroductionTo be responsible for developing, implementing and managing integrated digital marketing campaigns (from conception to conclusion) together with the Marketing Team and supporting stakeholders, that promote the company's products and services in the direct channel chiefly. To make a positive contribution towards enhancing brand awareness within...
-
Digital Solutions Support Specialist 1
4 weeks ago
Johannesburg, South Africa Epiroc AB Full time**Functional area**:Other**Onsite or Remote**:Onsite**Primary Skills**: **Country/Region**:So**City**:Johannesburg**Company name**:Epiroc South Africa (Pty) Ltd**Date of posting**:Nov 29, 2023**Mission**: - Key role in supporting new Digital projects and Telematics implementations in the Northern Cape. This role will be based out of Kathu in the Northern...
-
Digital Account Manager
4 weeks ago
Johannesburg, South Africa Recruitment Dynamix (Pty) Ltd Full timeThe role: The Digital account manager will optimise the client's online presence through digital marketing strategies. They will create strong relationships with clients and support them in the achievement of set digital marketing goals. As a digital account manager, you should have experience in implementing complex, detailed digital strategies in an...
-
Digital and Advertising Manager
4 days ago
Johannesburg, South Africa L'Oréal Full timeJob : Digital and Advertising Manager Reports to: Chief data, digital marketing officer (CDMO) KEY JOB ACCOUNTABILITIES Guide and monitor the local digital marketing strategy, activity, and effectiveness to develop the brand positioning in the Country. Ensure local marketing, communication, and commercial coverage towards developing the consumer...
-
Divisional Digital Manager
2 weeks ago
Johannesburg, South Africa L'Oréal Full timeGuide and monitor the local digital marketing strategy, activity and effectiveness to develop the brand positioning in the division. Ensure local marketing, communication and commercial coverage towards developing the consumer engagement and loyalty. Work with local partners and agencies to enable the brand teams in media, digital, advocacy, platforms...
-
Technician/artisan (3-month Contract)
1 month ago
Johannesburg, South Africa Seventynine Digital Full time**Join Seventynine Digital as a technician or artist (3-month contract).** Are you a skilled technician or artisan looking for an exciting opportunity to showcase your expertise? Seventynine Digital is seeking a talented individual to join our team on a 12-month contract with the potential for extension based on performance. **Position Details**: -...
-
Digital Account Manager
2 weeks ago
Johannesburg, South Africa Ad Talent Full timeWho are we : A company who offers social automation and chatbot experiences to global brands, by delivering solutions across Twitter, Facebook Messenger, Instagram, WhatsApp, Spotify and Pinterest. Who are we looking for: Account Manager/Sales What will you do: Drive new and grow existing account revenues Achieve quarterly sales targets Provide...
-
Digital Account Manager
2 weeks ago
Johannesburg, South Africa Adzuna ZA B C2 Full timeWho are we: A company who offers social automation and chatbot experiences to global brands, by delivering solutions across Twitter, Facebook Messenger, Instagram, WhatsApp, Spotify and Pinterest. Who are we looking for: Account Manager/SalesWhat will you do:Drive new and grow existing account revenuesAchieve quarterly sales targetsProvide day-to-day support...
-
Digital Account Manager
2 weeks ago
Johannesburg, South Africa Ad Talent Full timeWho are we: A company who offers social automation and chatbot experiences to global brands, by delivering solutions across Twitter, Facebook Messenger, Instagram, WhatsApp, Spotify and Pinterest. Who are we looking for: Account Manager/SalesWhat will you do:Drive new and grow existing account revenuesAchieve quarterly sales targetsProvide day-to-day...
-
Digital Account Manager
2 weeks ago
Johannesburg, South Africa Ad Talent Africa Full timeWho are we: A company who offers social automation and chatbot experiences to global brands, by delivering solutions across Twitter, Facebook Messenger, Instagram, WhatsApp, Spotify and Pinterest. Who are we looking for: Account Manager/SalesWhat will you do:Drive new and grow existing account revenuesAchieve quarterly sales targetsProvide day-to-day...
-
Digital Account Manager
3 days ago
Johannesburg, South Africa Motsepe Advertising Full time**Objective of the role**: The digital account manager in client service is responsible for managing and optimising digital advertising campaigns for clients. The primary objective is to ensure client satisfaction and drive digital marketing strategies for maximum effectiveness. **Minimum qualification**: National diploma in marketing, business, or a...
-
Digital Traffic Manager
1 month ago
Johannesburg, South Africa Core Group Full time**ABOUT THE COMPANY**: The Core Group is a group of companies that represent the world's leading personal technology products and services in Sub-Saharan Africa. We believe in bringing products and services to people that’ll empower, enable, inspire and grow - achieved through supply chain management, marketing management, channel management, enterprise...
-
Head of Digital Transformation
4 weeks ago
Johannesburg, South Africa Planet Fitness Full timeReview, develop, implement, manage and review the company’s digital strategy in line with organizational values, business objectives and priorities - Implement an environment of digital innovation and best practice, ensuring the use of technologies for the benefit of stakeholders. Maintain strong knowledge of emerging external trends in digital technology...
-
Digital Communications Manager
1 month ago
Johannesburg, South Africa SAIIA Full timeThe South African Institute of International Affairs (SAIIA) is an independent, non-governmental, development and foreign policy think tank, focusing on South Africa’s and Africa’s international relations. Its goal is to contribute to the achievement of a well-governed, peaceful, economically sustainable, and globally engaged Africa. It has been...
-
Digital Consulting Manager
4 weeks ago
Johannesburg, South Africa De Beers Group of Companies Full time**Company Description - ABOUT THE DE BEERS GROUP OF COMPANIES**: **Job Description**: - The role is responsible for leading the Digital Consulting Team, ensuring IM Digital engagement with key business stakeholders, to define requirements and to coordinate the business and IM teams to deliver De Beers strategic initiatives and projects across all business...